Customer Service Specialist

The Customer Service Specialist is focused on ensuring an outstanding overall customer experience for anyone who is connected with the Corporate Office. The Customer Service Specialist will be responsible for taking and processing orders from the end consumer and Epionce Professional Partners and providing administrative support.

What to expect in a Customer Service Specialist role at Episciences, Inc:

• An inclusive, casual business-like company culture
• Free award-winning Episciences merch
• 100% employer paid medical, dental, and life insurance
• Company matching retirement plan
• Company quarterly bonus program
• 11 paid holidays

What we expect of you:

• High school or equivalent required, college preferred
• Capable of working in a fast-paced environment with a friendly personable attitude
• Proficiency in Outlook, Word and Excel required
• Proven ability to exceed customer expectations
• Strong analytical, verbal/written communication and problem solving skills
• Well organized and detail oriented
• Positive and self-motivated
• Excellent interpersonal and communication skills
• Proficiency in SalesPad preferred
• Responsible for keeping the reception area tidy and in good order, as an initial impression of the Epionce brand to those who visit.
• Appropriately, efficiently and professionally handle customer requests by phone and e-mail.
• Take orders in a friendly and professional manner.
• Process orders correctly and efficiently.
• Provide administrative support as needed which includes but is not limited to printing marketing materials and preparing materials for projects.
• Responsible for knowledge of all Epionce products and systems.
• Responsible for the maintenance, in good order, of all files assigned to these functions as well as the safekeeping of all company records.
• Ensure that the policies and procedures of the company are carried out in a manner consistent with the goals and objectives set forth by company management
• Greet and log visitors coming into the corporate office. Monday - Friday 8:30-5:00.