National Accounts Customer Service Representative Golf Industry
Location: Carlsbad, California
Pay: $26.90 per hour
Position Type: Long-Term Seasonal Assignment
Overview
A hole-in-one opportunity for a customer service professional with a passion for golf!
We are seeking a professional and detail-oriented National Accounts Customer Service Representative to serve as an ambassador for the organization. This position will create a positive experience for customers, guests, vendors, callers, and employees while supporting national account orders and replenishment activities.
The ideal candidate will have a bachelors degree, customer service experience, strong administrative skills, and knowledge of golf equipment and terminology.
Responsibilities
- Provide professional and courteous assistance to customers, guests, vendors, callers, and employees.
- Create a positive first and lasting impression of the organization, both by phone and in person.
- Accurately enter and process orders for national accounts.
- Manage all aspects of the golf club ordering and replenishment process.
- Complete order entry, SKU setup, and EDI order processing.
- Monitor requested ship dates, product availability, and order status.
- Maintain account pricing and price files.
- Communicate order information, product availability, and shipping updates to customers.
- Research and resolve order discrepancies, pricing issues, and customer concerns.
- Maintain accurate customer and order records.
- Collaborate with internal departments to ensure orders are processed and delivered successfully.
- Provide clerical and administrative support as needed.
- Perform other duties as assigned.
Requirements
- Bachelors degree required
- Knowledge of golf clubs, equipment, and terminology required
- Previous customer service experience required
- Experience with order entry, account management, EDI orders, or sales support preferred
- Proficiency with Microsoft Word, Excel, Outlook, and other Microsoft Office programs
- Strong written and verbal communication skills
- Excellent organization, time-management, and multitasking abilities
- Strong attention to detail and data-entry accuracy
- Professional and customer-focused attitude
- Ability to work independently and collaboratively in a team environment
If you have a passion for golf and enjoy delivering excellent customer service, we encourage you to apply for this long-term seasonal opportunity in Carlsbad!
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