Resident Research is an industry leading provider of Resident Screening Services to the Property Management Industry, NATIONWIDE! Our easy online system provides property manager's with credit, criminal, eviction records & much more within just a matter of minutes - helping them make a more informed decision on applicants more quickly.
- Work with applicants via phone and email to obtain information needed to complete online application processing
- Maintain and update files as information is received via fax or email
- Aid verification specialists by notifying them when files are updated
- Answering client's support, billing, and sales related questions
- Respond to the regular and routine customer inquiries regarding products and services of the organization
- Monitor and clear screening report details while verifying accuracy
- Provide support to co-workers, upper management & sales teams as needed
- Perform routine billing related tasks, i.e. process checks and credit cards as needed
- Invoicing fold, insert envelopes, seal, and stamp as needed
- Work with others to achieve a common goal - Have the ability to work independently and efficiently to meet deadlines - Demonstrate the ability to promptly answer client related emails and phone calls - Show a self-motivated, detail-oriented and organized work ethic - Creative thinking abilities are encouraged - Be able to handle customer feedback and inquiries - Strong computer aptitude, to include Google sites and research, MS Office (Outlook, Word and Excel) and Adobe Acrobat. - Excellent communication (oral and written), interpersonal, organizational, and presentation skills - Typing proficiency: 40-60 wpm - Property Management Industry experience is a plus, but is not required.
Training for this position will last approximately 2 weeks (part-time hours), and will then increase to a full-time position.
Interested applicants must be available to train between 9am-4pm (Monday-Friday) for 4-6 hours a day. Full time hours will be between 8am-8pm (Monday-Friday), and some Saturdays are required.
Casual dress code and a great work environment!
Job Type: Full-time
Salary: From $17.00 per hour