Customer Service Specialist

THE TEAM YOU WILL BE JOINING

• Growing technology-enabled services organization supporting customers across North America.
• Customer-focused team responsible for assisting clients with reservations, account inquiries, and service-related requests.
• Fast-paced environment that values responsiveness, professionalism, and problem-solving.
• Collaborative team that works closely across customer service, operations, and client support functions.
• Organization experiencing continued growth and increased customer demand during peak business periods.

• Opportunity to join a growing organization during a critical period of expansion and customer activity.
• Structured onboarding, training materials, and established processes to support your success.
• Exposure to a dynamic service environment where no two days are the same.
• Collaborative leadership team committed to employee development and support.
• Consistent weekday schedule with an onsite team environment.
• Potential opportunity for longer-term employment based on performance and business needs.

• Serve as a primary point of contact for customers seeking assistance with reservations, account updates, and service inquiries.
• Help ensure a positive customer experience by providing timely and accurate support.
• Manage a high volume of inbound phone calls and electronic communications while maintaining service standards.
• Resolve customer concerns and escalate issues appropriately when necessary.
• Support business operations by documenting customer interactions and identifying recurring trends.
• Play a key role in helping the organization maintain strong customer satisfaction during periods of increased demand.

• Customer service, call center, customer support, hospitality, administrative support, or related experience.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience handling customer concerns with professionalism, empathy, and urgency.
• Detail-oriented with strong organizational and problem-solving abilities.
• Comfortable navigating multiple systems and technologies simultaneously.
• Reliable professional who enjoys helping customers and delivering excellent service.