Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Detail Oriented, Field Sales, High School Diploma, Inside Sales, Microsoft Office, Microsoft Outlook, Multitasking, Order Processing, Presentation/Verbal Skills, Problem Solving Skills, Time Management, Writing Skills
Customer Service Specialist
About the Role
We are looking for a detail-oriented and customer-focused Customer Service Specialist to join our team. In this role, you will be the primary point of contact for customers regarding standard product orders. You'll handle order entry, provide updates, and resolve inquiries while working closely with internal and external sales teams to ensure customer satisfaction.
Responsibilities
- Enter customer orders accurately and efficiently
- Respond to customer inquiries via phone and email
- Follow up on incomplete or pending orders
- Receive and process serial-tracked items for recertification
- Collaborate with internal departments and external sales representatives
- Perform other duties as assigned by management
Qualifications
- High school diploma or equivalent
- Prior customer service experience (preferred)
- Proficiency in Microsoft Office, Outlook, and Teams (preferred)
- Strong verbal and written communication skills
- Excellent attention to detail and time management
- Ability to multitask and work independently
- Problem-solving skills