Customer Service Specialist

Job Title: Customer Service Specialist

Job Summary: Communicates with customers; sets up appointments with customers for service/repair work, equipment replacement, remodeling projects and informs customers of other services we provide; manages communications with customers to process their orders and follow up on all paperwork; works on various administrative projects assigned by Service Manager

Job Duties:

• Receives incoming customer calls
• Listens to customer s inquiries; asks questions to determine service needs
• Prepares work orders to assign service technicians to various locations
• Monitors daily service calendar; coordinates with dispatch for proper scheduling
• Calls customers to schedule appointments or communicate about upcoming appointments, including confirming and scheduling monthly maintenance contract appointments
• Files customer paperwork
• Enters customer information and work orders into accounting system
• Provides administrative support to Service Manager
• Prepares various Excel and Word documents for Service Manager
• Maintains a well organized work environment
• Performs other relevant and related duties as assigned by Service Manager

Knowledge, Skills and Abilities:

• Minimum 1 year of experience in office environment
• Ability to effectively communicate on the phone
• Microsoft Office
• Strong attention to detail
• Strong time management skills
• Ability to work on a team

Placement: Contract to Direct

Pay: $20.00/hour - $23.00/hour

Schedule: Monday Friday either 7:30am-4:30pm, 8am-5pm or 8:30am 5:30pm

4 hour overtime shifts on Saturdays (8am-12pm), approximately once every 5-6 weeks if hired into a permanent position.