Customer Service Specialist

Customer Service B2 Friday-Monday 6pm-6:30am $ 23.00

Respond to all requests (internal and external) in a courteous, professional, and timely manner 

Coordinate all inbound and outbound activity for assigned accounts

 Process and input all customer orders. 

  Running and printing shipments from WMS. 

Run stock reports to check for product availability. 

  Generate all related paperwork and necessary information required for customer work orders 

Checking all orders for special requests

  Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.  

 Follow up with other departments to ensure the service standards are being met.  

Assure proper invoicing of accounts by verifying customers as required.   

Handles returned merchandise in an efficient manner and assure proper credit is given to the customer. 

• Strong attention to detail accuracy and accomplish job task in a timely manner. • Ability to perform duties with minimal supervision or guidance. • Ability to multi-task • Effective communication skills • Must be able to effectively adapt to change