Customer Service B2 Friday-Monday 6pm-6:30am $ 23.00
Respond to all requests (internal and external) in a courteous, professional, and timely manner
Coordinate all inbound and outbound activity for assigned accounts
Process and input all customer orders.
Running and printing shipments from WMS.
Run stock reports to check for product availability.
Generate all related paperwork and necessary information required for customer work orders
Checking all orders for special requests
Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
Follow up with other departments to ensure the service standards are being met.
Assure proper invoicing of accounts by verifying customers as required.
Handles returned merchandise in an efficient manner and assure proper credit is given to the customer.