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Customer Service Jobs in Dearborn, MI

Customer Service Specialist

Jackson-Dawson Communications

Dearborn, MI

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JOB DETAILS
SKILLS
Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Problem Solving Skills, Retail, Schedule Development
LOCATION
Dearborn, MI
POSTED
Today
Customer Support: Provide exceptional customer experience by being attuned to guest needs and proactively striving to exceed them. Manage inquiries by phone and email with professionalism, empathy, and efficiency. Program Support: Provide day-to-day support for a variety of program initiatives, including scheduling, coordination, and other operational tasks. Shift seamlessly between tasks based on the current priorities. Data & Reporting: Document customer interactions and maintain accurate, up-to-date records in CRM systems. Ensure all details are captured correctly to support future inquiries or issues. Issue Resolution: Take ownership of resolving unexpected issues in real time, using critical thinking and resourcefulness to minimize disruption. Engage internal teams or vendors when additional support is required. Collaboration & Ownership: Manage assigned tasks and program responsibilities with a strong sense of accountability. Work independently to deliver results while fostering ...Customer Service Specialist, Customer Service, Customer Experience, Specialist, Support, Retail

About the Company

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Jackson-Dawson Communications

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