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Customer Service Specialist

Axelon Services Corporation

East Hanover, NJ

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JOB DETAILS
SKILLS
Analysis Skills, Business Processes, Business Solutions, Communication Skills, Customer Service Management, Customer Support/Service, Data Analysis, Data Quality, Data Visualization Tools, Data Warehousing, Detail Oriented, Electronic Data Interchange (EDI), Entrepreneurship, Finance, Inventory Management, Logistics, Manufacturing, Metrics, NetSuite, Order Delivery, Order Picking/Packing, Order Processing, Order/Customer Fulfillment, Pivot Chart, Pivot Tables, Policy Development, Power BI, Problem Solving Skills, Procedure Development, Reconciliation, Reporting Skills, Sales, Sales Prospecting, Shipping Requirements, Shipping/Receiving, Supply Chain, Systems Administration/Management, Team Player, Third-Party Logistics (3PL), Time Management, Warehousing
LOCATION
East Hanover, NJ
POSTED
4 days ago


Pay Rate: $19.07 per hour
Timings: 9am - 5pm

Summary:

  • Provide support to both the Customer Service and Logistics team personnel.
  • Support internal and external manufacturing with inventory and customer service activities.
  • Involve in order processing, order reconciliation, shipping logistics, customer support, inventory management, data analysis, warehousing, and distribution.
  • Work closely with logistics personnel, logistics systems, inventory management systems, and 3PL warehouse and shipments.
  • Play a key role in achieving annual company goals related to on-time and in-full receipts or raw material POs and order fulfillment.


Responsibilities:

  • Capture orders via email, NetSuite, or EDI to begin order shipment preparation.
  • Confirm with Finance that new customers are set up and approved for order fulfillment.
  • Collate BOLs, pack slips, etc., to confirm receipt in NetSuite and push to Finance for payment.
  • Work closely with Logistics personnel to present orders for shipping availability for OT requirements.
  • Coordinate daily activity to track the location and movement of inventory finished goods and provide reports to internal and external customers as required.
  • Create policies or procedures for customer ordering, such as MOQ shipping requirements.
  • Assist in implementing and verifying specific customer requirements, such as internal reporting or customized transportation metrics.
  • Resolve problems concerning orders, deliveries, and customer issues, and communicate resolutions proactively to the sales team and customers.
  • Help with the BOL entry process into NetSuite for order accuracy, inventory depletion, and EDI integration.
  • Collaborate with other departments to integrate logistics with business systems or processes.
  • Participate in the specific order entry (ASN) process with portals for companies like Starbucks, Aldi’s, Target.
  • Track shipments from pickup through delivery to provide accurate, up-to-date information.
  • Proactively handle customer shipment routing requests for MABD requirements.
  • Take ownership of new and different duties and identify new opportunities within the Operations department.


Requirements:

  • 3 years of experience in Supply Chain/Customer Service.
  • 3 years of experience in Analytics.


Required Skills:

  • Strong analytical skills with proficiency in Excel (including Advanced Formulas, Pivot Tables, Charts).
  • Strong attention to detail and data accuracy.
  • High sense of urgency and ability to be entrepreneurial and methodical.
  • Experience with Order Fulfillment process (pick/pack, inventory management), Warehousing/Transportation.
  • Results-oriented and process-driven, with high expectations of self and team.
  • Collaborative mindset with strength in effectively receiving and communicating feedback.
  • Ability to flex work hours depending on business needs.


Preferred Skills:

  • Familiarity with Power BI or other data visualization tools.

About the Company

A

Axelon Services Corporation

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