Customer Service Specialist Farmington Hills, MIPay: $23.00/hour Full-Time | 13-Week Contract Our client is seeking a compassionate and customer-focused Customer Service Specialist to join their healthcare team. If you have a passion for helping people, thrive in a fast-paced environment, and have experience in healthcare customer service or a call center, we'd love to hear from you! What You'll Do
Provide exceptional customer service by responding to member inquiries via phone, mail, and in person.
Research, investigate, and resolve customer questions, complaints, and appeals in a timely and professional manner.
Educate members on healthcare plans, benefits, policies, procedures, and coverage options.
Accurately document all customer interactions and maintain detailed records.
Collaborate with internal departments and healthcare providers to resolve member concerns.
Identify trends and recommend process improvements to enhance the customer experience.
Support member enrollment activities, outreach initiatives, and departmental projects.
Ensure compliance with HIPAA, privacy regulations, and company policies.
Manage multiple cases while providing timely follow-up and service recovery.
Qualifications Required
Minimum of 2 years of recent customer service or call center experience within the past three years.
Associate's Degree OR four (4) years of recent healthcare customer service experience in lieu of a degree.
Medical Terminology course (must be completed within six months of hire if not already completed).
Knowledge of HMO, PPO, POS health plans and claims billing processes.
Strong communication, customer service, problem-solving, and organizational skills.
Proficiency with Microsoft Office and general computer applications.
Ability to manage multiple priorities in a fast-paced environment.
Dependable with a high level of professionalism, empathy, integrity, and attention to detail.
Willingness to work flexible schedules, including evenings, weekends, and overtime as needed.
Schedule
Monday through Friday
Full-Time (40 hours per week)
13-Week Assignment
Tentative Start Date: August 17, 2026
Compensation & Benefits
$23.00 per hour
Weekly Pay
Opportunity to gain valuable experience with a respected healthcare organization
Collaborative and supportive work environment
If you're passionate about providing outstanding customer service and making a difference in patients' healthcare experiences, we encourage you to apply today! #IND1 #ZR
Numbers & Facts
Location
Farmington Hills, MI
Skills
Billingunmatched
Call Centersunmatched
Claims Processingunmatched
Communication Skillsunmatched
Corporate Policiesunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
HIPAA (Health Insurance Portability and Accountability Act)unmatched
Health Educationunmatched
Health Maintenance Organization (HMO)unmatched
Health Planunmatched
Health Plan Membershipunmatched
Healthcareunmatched
Healthcare Customer Serviceunmatched
Healthcare Providersunmatched
Maintain Complianceunmatched
Medical Terminologyunmatched
Microsoft Officeunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Preferred Provider Organization (PPO)unmatched
Privacy Regulationsunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Record Keepingunmatched
Resolve Customer Issuesunmatched
Team Playerunmatched
Time Managementunmatched
Trend Analysisunmatched
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