Customer Service Specialist

SUMMARY OF RESPONSIBILITIES

Supports and maintains internal and external customer relationships.

ESSENTIAL JOB FUNCTIONS

• Manages relationships with internal and external customers
• Delivers excellent customer service
• Leads dispute resolutions call between external customers, Operations and Sales
• Works with Account Managers and Sales Support Team to provide accurate billing
• Resolves customer complaints
• Obtains proper documentation and authorization throughout duration of project
• Verifies and updates customer account information
• Maintains accurate records of discussion and/or correspondence with customers
• Processes payment information
• Audits project information and pricing
• Composes and sends reports as requested
• Ensures accuracy of all project intake and changes
• Advises on company information services including sorting, rework, containment and engineering
• Acts as liaison for Operations team to communicate project details
• Completes required training classes
• All other duties and responsibilities as may be assigned

QUALIFICATIONS

• Associates Degree in Business Administration, Accounting or related field preferred or at least two (2) years related work experience
• Knowledge of manufacturing industry practices preferred
• Strong organizational skills and ability to prioritize
• Strong decision making and analytical abilities
• Ability to manage sensitive and confidential information
• Ability to be flexible and adapt to change
• Functions well in a team environment
• Excellent verbal and written communication skills
• Professionalism/Ethics (trust, respect, integrity, attitude, commitment)
• Ability to listen/communicate clearly and professionally
• Demonstrates a pleasant, patient and friendly attitude
• Proven work ethic and detail-oriented with a team player mentality
• Available to work assigned hours based on business needs
• For internal candidates, have satisfactory job performance (not on a corrective action)

Additional Requirements:

• Reliable transportation
• Ability to travel up to 25%

Activity

Frequency

Activity

Frequency

Stand

O

Lift/Carry

O

Walk

O

10 lbs or less

F

Sit

C

11 - 20 lbs

O

Handling/Fingering

C

21 - 50 lbs

N

Reaching Outward

O

51 - 100 lbs

N

Reaching Above Shoulder

O

Over 100 lbs

N

Climb

N

Push/Pull

O

Crawl

N

12 lbs or less

O

Squat/Kneel

O

13 - 25 lbs

O

Bend

O

26 - 40 lbs

N

Working at Computer

C

41 - 100 lbs

N

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% (0.5 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity up to 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Senior:

• Associates Degree in Business Administration, Accounting or related field preferred or at least five (5) years related work experience