Description
Ready to Drive Success?
Join CRST as a Customer Service Specialist and help us build and maintain positive relationships with our customers. If you are a great communicator and know how to provide quality service that exceeds customer expectations every time, this is your next big opportunity!
How You'll Work
Location: 7310 Innovation Blvd, Fort Wayne, IN 46818
Hours: Monday to Friday (9:00 am to 6:00 pm)
Compensation: This pay scale represents a good faith estimate of the fixed rate the company reasonably expects to pay upon hire for this position: $16.50 per hour. This rate reflects a good faith estimate of the compensation offered for this role and is expected to apply uniformly to all candidates selected.
Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts..
About the Role
Responsible for responding to and/or managing inquiries, complaints, and feedback from customer accounts. This may include providing support through various channels, such as in person, phone, email, or social media. They must be able to communicate effectively, understand the customer's needs, and provide solutions or information promptly. Additionally, they may need to collect and record customer data and maintain accurate records of customer interactions. The role requires problem-solving skills, patience, empathy, and the ability to work under pressure. The focus is on building and maintaining positive relationships with customers and providing quality service that meets or exceeds their expectations.
Essential Duties and Responsibilities
Trace shipments for the booking agents and customers
Investigate and resolve service issues as they occur by working with planners, drivers, and distribution Centers
Register shipments for online agents
Provide system updates when needed
Respond to general inquiries, i.e., missing pieces, certain account watch info, and claims
Provide dates for truckload shipments as well as specialty fleets
Add and approve valuation with defined limits
Document all actions on the V601 system
Qualifications
Customer Service and Communication
Complex Problem Solving and Critical Thinking
Judgement and Decision Making
Good Time Management
Coordination and Active Listening
Why CRST?
For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies, we set the standard in safety, service excellence, and operational performance. At CRST, you'll find opportunities to grow, contribute, and make an impact in a company that values relationships and results.
The CRST Core Values : Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities
EEO Statement : CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.
Let's Build Something Great
Apply today and help us provide CRST's customers with excellent customer service. Your opportunity starts here.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.