Atlas Roofing Corporation, a privately owned company established in 1982, is an innovative, customer-oriented leading provider of high-performance roofing and construction materials that help build better environments to live and work. Atlas Roofing Corporation has grown from a single roofing shingle manufacturing facility in 1982 into an industry leader with facilities in North America and worldwide product distribution. Atlas Roofing Corporation is made up of 4 divisions: Roof and Wall Insulation, Shingles, Underlayments & Ventilation, Web Technologies, and Molded Products.
Atlas Roofing Corporation, a privately owned company, established in 1982, is an international and multi-divisional manufacturer of roofing, sheathing, facer, and insulation product solutions.
Atlas Roofing Shingles, Underlayments and Ventilation is seeking a Customer Service Specialist for the Franklin, OH facility.
Customer Service Specialist Primary Responsibilities
- Acts as a liaison between internal and external customers and advocates quality customer experience by leveraging on relationships, knowledge and experience.
- Manages existing and new accounts relationships, promotes new products, communicates pricing information; responds promptly to requests; resolves complaints; and maintains quality service.
- Handles all customer requests promptly managing customer orders from placement through shipment and billing.
- Monitors backorders, reviews production, scheduling and inventory reports daily, and communicates in a timely manner with customers on backorder situations.
- Advises management and outside sales of changes in lead time, or production problems that may impact customer service.
- Completes Special Approval Request and Buying Agreements for deviated pricing as necessary.
- Verifies price on orders taken to ensure billing accuracy to keep billing adjustments to a minimum.
- Follows up proactively on quoted projects to assist in securing orders.
- 25% Travel
Customer Service Specialist Experience
- Customer account management experience preferably in a manufacturing environment
Customer Service Specialist Knowledge, Skills & Abilities
- Excellent telephone skills (primary liaison between customer and company)
- Proficient use of data entry software, including experience with Enterprise Resource Planning (ERP) software such as PeopleSoft and customer relationship management software such as Salesforce.
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Must be able to work well with many types of people. Ability to build rapport and establish successful relationships with internal and external customers
Customer Service Specialist Education, Licenses & Certifications
- A four (4) year college degree preferred, or a minimum of four (4) years' experience in customer account management preferably in a manufacturing environment
Total Compensation
- Salary - Starting in the upper $40ks
- Atlas Roofing Corporation offers a competitive compensation and vacation/holiday package as well as a comprehensive benefits program including Medical, Dental, Vision, Life/AD&D/LTD insurance, 401k and Flexible Spending Account.
Atlas Roofing Corporation is an Equal Employment Opportunity Employer.
No calls or agencies please.