Customer Service Specialist

Love Retail, but looking to work Monday - Friday - 8:00 - 5:00?

Solo Stove, the inventor of the original smokeless fire pit, is looking for a Customer Service Representative. You'll connect with customers across chat, email, phone, and social channels - delivering thoughtful service, timeless quality, and trust in every interaction. You will also work in our showroom helping customers find simple, ingenious outdoor products that help them create good moments that become lasting memories.

NOTE: This is an on-site role. We will only consider candidates who currently live within a commutable distance to our offices in Grapevine, TX.

Work Duties:

• Handle customer inquiries: Promptly respond to customer questions and concerns across various channels, including email, social media, phone, and live chat.
• Resolve issues and complaints: Effectively address and resolve customer complaints, returns, refunds, and cancellations in a professional and empathetic manner.
• Provide accurate information: Maintain deep product and service knowledge to provide accurate and detailed information to customers.
• Staff Product Showroom: Greeting and assisting in-person customers, providing expert product knowledge, maintaining the showrooms cleanliness and organization, processing transactions, pulling orders from the distribution center, and collaborating with team members to meet sales goals and maintain a positive customer experience.

Candidate Profile

Candidates do not need prior customer service experience but must have:

• Strong computer skills and ability to navigate multiple computer applications simultaneously
• Clear verbal and written communication with a friendly, professional demeanor
• Ability to multitask (e.g., speaking with customers while researching information)
• Proficiency in Microsoft Office
• Preferred: Experience with Salesforce Commerce Cloud, ShipHero, FedEx systems, Outlook, Slack, or similar platforms