New positions for Customer Service Specialist to support a fast-paced, business-to-business environment. This role is responsible for managing incoming calls and providing accurate information regarding order status, pricing, product availability, and general product questions.
Key responsibilities include:
Handling customer orders via phone, including processing credit card payments and expedited orders
Issuing and maintaining debit/credit memos on customer accounts for price, freight, customer number, and representative number corrections
Coordinating closely with Regional VP staff, factory representatives, shipping, production planning, returns, and purchasing to resolve issues and ensure timely, accurate service
Adhering to all company policies and procedures while delivering professional, courteous customer support
The ideal candidate will have prior customer service or clerical experience, strong communication skills, attention to detail, and the ability to work collaboratively across multiple departments. Familiarity with order processing and account adjustments is highly beneficial.
Schedule:
Duration: Temporary to hire
Shift: 8:00 AM 5:00 PM
Days: MondayFriday (no weekends)
Numbers & Facts
Location
Gray, TN
Skills
Administrative Skillsunmatched
Business-to-Business (B2B)unmatched
Card Processingunmatched
Cargo/Freightunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Detail Orientedunmatched
Order Processingunmatched
Problem Solving Skillsunmatched
Product Pricingunmatched
Production Planningunmatched
Purchasing/Procurementunmatched
Team Playerunmatched
Telephone Skillsunmatched
Time Managementunmatched
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