Customer Service Specialist

Randstad has partnered with an industry-leading Property & Casualty Insurance Company—recognized as one of America's Top Employers—to hire multiple Service Representatives for their Commercial Lines team in Worcester, MA. This role offers a six-month temp-to-hire path with comprehensive job training, ongoing mentorship, and opportunities for salary growth upon permanent hire.

Responsibilities

• Respond to incoming/outbound calls and emails regarding billing, certificates of insurance, and general inquiries.

• Process a high volume of Certificate of Insurance and ID card requests within service-level timelines.

• Perform outreach calls for new business, renewals, and customer satisfaction checks.

• Assist with mailbox indexing, First-Party Collections outreach, and returned mail processing.

Qualifications

• Experience: 2+ years of customer service experience required; prior experience in Commercial Rating or Agency Customer Service is preferred.

• Education: College degree preferred, but not required.

• Technical Skills: Proficiency in navigating and operating proprietary software and online databases.

Skills

• Client Service
• Customer Relations
• Customer Service
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  Qualifications
• Years of experience: 2 years
• Experience level: Entry Level
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  Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
  

  
  
  Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
  
  At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
  
  Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
  
  This posting is open for thirty (30) days.