Henderson / Las Vegas, NV (100% In-Office)
$20.50/hr ($21.50/hr for Spanish bilingual candidates)
Start Date: June 29, 2026
EMPLOYERS is seeking a motivated Customer Service Specialist I to join our in-office call center team. In this role, you'll support customers via phone, email, and chat-resolving inquiries efficiently while delivering an excellent customer experience.
What You'll DoHandle inbound/outbound calls, emails, and chats
Provide accurate information and resolve customer inquiries
Document interactions clearly and timely
Assist customers with online systems and account navigation
De-escalate issues through research and effective communication
Meet performance and quality standards
Full-time, in-office role in Henderson, NV
Fast-paced call center setting
Occasional overtime (voluntary)
Must attend 2 full weeks of uninterrupted training starting 6/29/2026
Competitive pay + bilingual differential
Comprehensive benefits package
401(k) with company match
EMPLOYERS Benefits
We're a fast-growing workers' compensation insurance provider known for exceptional service and a strong, employee-focused culture. Our core values-Integrity, Customer Focus, Collaboration, and Innovation-drive everything we do. About EMPLOYERS
1+ year of call center or office-based customer service experience
Strong multitasking and communication skills
Detail-oriented with solid PC skills (Outlook, Word, Excel)
High School diploma or GED
Required: Bilingual English/Spanish
Preferred:
Call center software or CRM experience (Five9 a plus)
Insurance or Workers' Compensation knowledge
Associate's degree
Compensation details: 20.5-21.5 Hourly Wage
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