Customer Service Specialist II

Customer Service Specialist II

Salary

$26.33 - $34.86 Hourly

Location

Seattle, WA

Job Type

Candidate Pool Registry

Job Number

CP002

Department

Housing Choice Voucher

Opening Date

03/19/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

Job Summary

We offer competitive salary, great benefits, and work that matters to our community.

The Organization: The Seattle Housing Authority (SHA) is a growing, innovative, and mission-driven agency; our headquarters is nestled in vibrant Lower Queen Anne, with numerous field offices operating across the city of Seattle. We are committed to housing equity throughout the city, fostering an inclusive workplace for our 800+ employees. Our focus is expanding housing opportunities and building strong communities.

SHAs talented workforce has made us a nationally recognized leader in housing and development. We embrace diversity and create an environment where employees can thrive. Benefits include competitive pay, flexible work arrangements, learning opportunities, and affinity groups.

At SHA, we value your unique perspective and background. We encourage you to apply, even if you dont meet every qualification. Learn more in our diversity and application equity statements.

The Position: We are seeking to fill a Customer Service Specialist II position. We are looking for someone to perform a wide range of customer service and office support functions. Please note that this is a candidate-pool posting and not for a specific vacancy. Please also note that the vacancy may be a term-limited position with an estimated end date.

How to Apply:

• Complete the online NeoGov application by clicking the Apply button in the upper right-hand corner of this posting.
• The work experience and education sections should be updated with your latest information. SHA does not accept external attachments for resumes and cover letters.
• Answer the Agency-Wide questions. Please note that if this is not your first SHA application, you should still review and update the agency-wide questions.

Answer the supplemental questions, if applicable.

The ideal candidate has:

• Three years' work experience in general office work, or related experience, including at least one year experience using Word, and Excel.
• Use of Document Imaging is preferred but not required.
• Two years of mail processing, or equivalent clerical experience is preferred.
• High school diploma or equivalent.
• Valid Washington state driver's license with an insurable driving record.

What will you do?

• Provide front-line information and assistance to customers, on the telephones, and in person.
• Assist in general office functions of filing, mail/fax distribution, office supplies and related duties.

The Location: 101 Elliot Ave. W Seattle, WA 98119

Why Should You Apply?

• Competitive salary

• Great benefits

• We offer medical, dental, vision insurance, and Public Employees Retirement (PERS), if hired into an eligible position.

• We also offer generous paid leave and holidays

• Reasonable hours

• Part-time telework opportunities in some jobs

• Opportunities for on-the-job training

For additional information on the job, please see the full posting.

Benefits

Seattle Housing Authority (SHA) is pleased to offer an excellent benefits package for Regular and Project full-time and part-time employees scheduled to work at least 80 hours per month. (Temporary and On-Call positions are not eligible for the full benefits package).

The following is a brief summary of the SHA benefit programs:

Eligibility

As a new hire, your coverage begins on the first calendar day of the month if your hired date is on the first of that month. Otherwise, your coverage begins on the first of the following month.

Medical

Employees may select from four medical plans - Kaiser Permanente Standard Plan, Kaiser Permanente Deductible Plan, City of Seattle Preventive Plan, and City of Seattle Traditional Plan.

The monthly cost for each of the plans are as follows:

Kaiser Permanente Standard Plan is $48.40 with or without children or $99.90 with spouse/domestic partner with or without children

Kaiser Permanente Deductible Plan is $25.00 with or without children or $56.92 with spouse/domestic partner with or without children

City of Seattle Preventive Plan is $48.12 with or without children or $98.50 with spouse/domestic partner with or without children

City of Seattle Traditional Plan is $0 with or without children or $32.34 with spouse/domestic partner with or without children

Dental

Employees may select from two dental plans - Delta Dental, an incentive plan, or Dental Health Services, a managed care plan. Our dental plans include coverage for eligible dependents and are paid for by SHA.

Vision

SHA offers two vision plans through VSP Vision Care. The Basic plan is fully paid for by SHA. The Vision Buy-Up plan is paid for by the employee. The Buy-Up plan provides more frequent coverage of lenses, frames, and contact lenses and includes coverage of progressive lenses.

Long Term Disability Insurance

If you are disabled, the Basic Plan will be combined with other sources of income to pay you up to $400 a month after a 90-day waiting period. Employees may purchase long-term disability coverage that provides up to 60% of gross monthly salary during disability.

Group Term Life (GTL) Insurance

You can select from one of two plans - Basic GTL, which is one-and-a-half times your annual earnings or Limited Basic GTL of $50,000.00. SHA will contribute 40% of the cost for the GTL insurance.

If you have elected Basic GTL, you may purchase supplemental term life insurance for yourself, your spouse/domestic partner, and your dependent children. The maximum amount of supplemental life insurance available is four times your annual income for the employee, 50% of the amount of coverage you elect for the spouse, and $2,000, $5,000 or $10,000 for children.

Accidental Death & Dismemberment (AD&D) Insurance

SHA offers an employee-paid group AD&D insurance plan. An employee may cover themself or a family member for amounts from $25,000 to $500,000 in $25,000 increments. AD&D insurance pays a death benefit if the insured person dies due to an accident or a percentage of the full insurance amount if the covered person loses a limb.

Retirement Plan

Public Employees Retirement System (PERS) membership is defined by Washington State statutes and is mandatory if you are hired into an eligible position. However, if you are retired from or have been a member of the City of Seattle, Spokane or Tacoma Employees Retirement System, your PERS enrollment must be verified and approved by the Washington State Department of Retirement System.

Flexible Spending Account (FSA)

Employees have the option of making pre-tax contributions to pay for IRS eligible expenses. There are two accounts: a Health Care Flexible Spending Account and a Dependent Care Flexible Spending Account. Employees can sign up for one or both accounts.

Leave Benefits

Annual Leave is provided for vacation and personal time off. First year employees earn up to 3.84 hours per bi-weekly pay period (100 hours annually), increasing incrementally due to service years - up to 7.69 per hours per pay period at 25 years of service (200 hours annually). Leave hours for part time staff are pro-rated. There is a 240-hour annual carryover limit for annual leave.

Sick leave is provided for health care and related appointments. Employees earn 3.69 hours per pay period. Hours for part time staff are pro-rated. There is no maximum or carryover limit for sick leave.

Seattle Housing Authority has twelve legal holidays, as detailed below.

New Years Day

Dr. Martin Luther King Jr. Day

Presidents Day

Memorial Day

Juneteenth

Independence Day

Labor Day

Indigenous Peoples Day

Veterans Day

Thanksgiving Day

The day following Thanksgiving

Christmas Day

Additionally, up to three personal holidays are granted to regular employees each calendar year. They are available to be scheduled in advance by the employee with supervisor approval.

Unless specified otherwise in a collective bargaining agreement, regular employees hired between January 1 and May 31 are granted three personal holidays. If hired from June 1 until November 10, two personal holidays are granted. If hired beginning November 11 or later, no personal holidays are granted until January 1.

Public Service Loan Forgiveness (PSLF)

As an SHA employee, you may be eligible for federal Public Service Loan Forgiveness. This federal program was created to assist full-time public service professionals in reducing their federal student loan debt burden.

Employee Transportation Program

A fully subsidized commuter ORCA Passport is offered for use on Metro, Community Transit, Pierce Transit, Kitsap Transit, Everett Transit, Sound Transit, Link Light Rail, Sounder Commuter Train routes. It can also be used on the Seattle Center Monorail. ORCA Passport also provides reduced or fully covered fares on most vanpool routes.

Additionally, an Emergency Ride Home Program, bike racks at various sites, and shower facilities at several offices are also provided, along with discount Zipcar membership (if accepted). Finally, group discount parking is available for registered vanpools in certain areas.

Flex-Time

With supervisor approval, work hours may be scheduled around core hours of 8:00 am to 5:00 pm or a compressed 4/10 workweek. This option is not available for every position.

Telework

With supervisor approval, employees can perform assigned duties from home at certain times. This option is not available for every position.

Employee Assistance Program

Confidential counseling, referral, and information services are available through ComPsych.

Washington Deferred Compensation Program

Tax deferred savings plans are available through the Washington State Department of Retirement Systems Deferred Compensation Program.

01

Are you a current OPEIU member?

• Yes
• No

02

Do you have a valid Washington state drivers license with an insurable driving record?

• Yes
• No

03

Do you understand that this is a candidate pool posting and not for a specific vacancy? Do you also understand that the vacancy you are considered for may be for a term-limited position with an estimated end date?

• Yes
• No

04

Do you want to be considered for a term-limited position with an estimated end date?

• Yes
• No

05

If you marked yes to being considered for the Temporary Full-Time position, please indicate that you understand that the Temporary position does not include the same benefits package as a Regular Full-Time position.

• Yes
• No

06

This position will assist with processing agency mail at times. Do you have knowledge of USPS and U.S. and agency mail processing, and the ability to drive in inclement weather conditions for mail pick-up and delivery?

• Yes
• No

07

If yes, please briefly describe your experience in this area.

08

Describe your work experience with postage meter equipment. Please be specific in describing the type of equipment used and the type or classes of mail you process regularly, if any.

09

This job may require a daily work shift of 8:00 AM - 5:00 PM, with a one hour meal break mid-day or a work shift of 7:00 AM - 3:30 PM, with a daily one hour lunch plus two fifteen minute break. If business need requires, are you able to work these required hours as your standard shift?

• Yes
• No

10

Do you have demonstrated ability to provide high level customer service and maintain professionalism, especially in challenging situations?

• Yes
• No

11

If yes, please briefly describe your experience in this area.

12

Do you have a High School diploma, GED or equivalent?

• Yes
• No

13

Do you have at least three years work experience in general office work or related experience, including at least one year experience using Microsoft Word & Excel?

• Yes
• No

14

If yes, please briefly describe your experience in this area.

15

Please indicate your level of proficiency with the following MS Office software to include MS Word, Excel & Outlook.

• Basic
• Proficient
• Expert
• None

16

If yes, please briefly describe your experience in this area.

17

Please describe your direct experience working in a customer service focused environment including, but not limited to, front desk and call center experience and providing reception area coverage; greeting and assisting customers, and providing program information to the public, staff, residents and agencies.

18

I have read and affirm that I meet the minimum qualifications for this position.

• Yes
• No

19

I understand that I am signing up for the Candidate Pool for the Customer Service Specialist II position. Participation in the Candidate Pool does not automatically guarantee selection. Hiring supervisors will have discretion to initiate a formal recruitment process given business needs and terms of collective bargaining agreements.

• Yes
• No

20

Please note that SHA does not accept external attachments for resumes and cover letters. Did you update the work experience and education history sections with your latest information?

• Yes
• No

Required Question

Employer Seattle Housing Authority

Address 101 Elliot Ave W

Seattle, Washington, 98119

Phone 206-615-3323

Website http://www.seattlehousing.org