Customer Service Specialist

Customer Service Specialist

Our client, a leading organization in the financial services industry, is seeking a Customer Service Specialist to join their team. As a Customer Service Specialist, you will be part of the Customer Support Department supporting the Customer Service team. The ideal candidate will have excellent communication skills, attention to detail, and a proactive attitude which will align successfully in the organization.

Location: Irving, TX

Pay Range: $25.33

What's the Job?

• Participate in or support low complexity initiatives within Customer Service.
• Review basic policies, procedures, and tactical issues related to customer support tasks.
• Provide information and assistance to client personnel in Customer Service.
• Maintain accurate pipeline management including tracking contact attempts and scheduling calls.
• Engage in regular feedback sessions to improve pilot programs and customer experience.

What's Needed?

• Minimum of 6 months experience in Customer Service, Financial Services, or Contact Center roles, or equivalent experience through work, training, military service, or education.
• Ability to exercise judgment within defined parameters and follow guidance from supervisors.
• Strong organizational skills to manage referrals, follow-ups, and documentation.
• Bilingual Spanish skills are a plus to support diverse customer needs.
• Comfortable working in an in-office environment with a schedule of three days a week in the office (Tuesday-Thursday).

What's in it for me?

• Opportunity to work in a dynamic and supportive team environment.
• Hands-on experience supporting innovative pilot programs in customer service.
• Potential for contract extension or conversion based on performance.
• In-office training during the first month to ensure smooth onboarding.
• Regular feedback sessions to foster professional growth and development.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• 401(k), Plus Match
• Weekly Pay