Customer Service Specialist

Job Description:

Now hiring for a Customer Service Specialist

Location: Lafayette, LA

Pay Rate: Pay Rate: $15.00 per hour

Customer Happiness Specialist (Yes, It's a Real Job!)

Looking for Customer Service Specialist jobs in Lafayette where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today. This opportunity is based on a Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Requirements

• Calm, clear, and professional telephone voice
• Strong verbal communication and active-listening skills
• Ability to provide accurate directions, instructions, and information
• Professional and courteous customer-service approach
• Ability to respond to questions promptly
• Strong attention to detail
• Ability to document voicemail and call information accurately
• Ability to work collaboratively as part of a phone-bank team
• Dependable attendance and professional work ethic
• Ability to remain patient and composed when assisting callers

Job Duties

• Check incoming voicemail messages
• Review and document caller information accurately
• Respond to voicemail inquiries with clear and precise information
• Route messages to the appropriate person or department
• Assist with answering incoming phone calls as needed
• Listen carefully to understand each caller's needs
• Provide accurate directions and instructions
• Communicate information professionally and efficiently
• Maintain confidentiality when handling caller information
• Escalate complex questions to the appropriate team member
• Collaborate with other phone-bank representatives
• Perform additional customer-service functions as assigned

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

"I learned so much working with Staffmark. Great introduction into the field. I moved into management quickly based on performance also." -Staffmark, Customer Service Rep

Your voice is your superpower. Put it to work - Apply today.

What You Will Do

As a Customer Service Specialist you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

The Customer Service Specialist provides customer support that helps strengthen relationships and maintain a positive experience throughout every interaction. This role requires strong communication skills, attention to detail, and a commitment to delivering quality service.

Successful Customer Service Specialist candidates understand the importance of listening carefully, responding professionally, and following through on customer requests. Organization and teamwork contribute to successful service outcomes.

This career is ideal for individuals who enjoy working with customers and helping solve everyday challenges.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.