Customer Service Specialist

First Review: Open Until Filled

Salary: $13.65 - $17.47 per hour

Hours: Approximately 20 per week

Part-Time Non-Benefited

The City of Laramie is accepting applications for a Customer Service Specialist in the Treasury Operations division. This position will work collaboratively with other team members to provide frontline customer service for those who visit City Hall or who have questions about their municipal services bill. The successful candidate will be able to provide exceptional customer service in person, over the phone, and through email, answering questions, processing payments, resolving concerns, and directing community members to appropriate City resources. This position will also process cash receipts and cross-train to support Municipal Court operations.

DUTIES & RESPONSIBILITIES:

Assist customers with utility billing questions, process requests, and direct inquiries regarding other City services to the appropriate department while providing professional and courteous customer service.Receive and accurately process cash, check, and credit card payments in accordance with established procedures.Enter and update customer information and perform data entry within City software systems.Organize, file, and maintain records in a clear and auditable manner. Cross-train in Municipal Court operations and provide assistance as assigned.Perform related duties and responsibilities as assigned.

BENEFITS:

Flexible schedule, discounts at the Laramie Recreation Center, paid LCCC tuition credits, and the opportunity to work with a supportive team.

QUALIFICATIONS (Any combination equivalent to experience and training would be qualifying):

Two years of customer service, cashiering, clerical, or related experience involving frequent interaction with the public is required.Ability to provide exceptional customer service to a diverse customer base, including handling inquiries, concerns, and complaints in a professional manner. Demonstrates the ability to listen actively, de-escalate situations, explain policies clearly, and maintain positive working relationships.Ability to work independently, remain organized, and effectively manage multiple tasks in a fast-paced environment.Cash handling experience in an environment similar is strongly preferred.Ability to learn multiple computer systems and accurately perform data entry.Demonstrated reliability, professionalism, and dependable attendance are essential.High school diploma or equivalent.

Applicants who are offered an appointment are required to pass a comprehensive background investigation, drug screening test, and driver's license check.

The City of Laramie is an EEO/ADA employer and a smoke-free workplace per City ordinance.

Exempt : No

Type : PT Employee

Department : Utility Billing

Location : City of Laramie