Customer Service Specialist

Baltic Born
  • Lehi, Utah
    7 days ago

    Job Description

    About the Role

    At Baltic Born, we value being timely, informed, and personable, with a strong focus on resolution-oriented customer service. We are seeking a reliable and customer-focused team member to support our customers across multiple communication channels.


    This is a full-time in-office position, Monday through Friday.

    Key Responsibilities

    • Provide prompt, professional assistance to customers via email, live chat, and outbound calls using the Gorgias platform
    • Develop a thorough understanding of Baltic Born policies, including returns, shipping, and frequently asked questions
    • Maintain familiarity with bestselling Baltic Born products to offer accurate guidance and recommendations
    • Deliver resolution-focused responses within established service-level timeframes of 24-48 business hours
    • Manage and track a personal list of assigned tasks and projects
    • Identify and report recurring customer inquiries or issues to the team lead to support continuous improvement
    • Collaborate with the customer service team to achieve reputation management goals and improve overall customer satisfaction
    • Troubleshoot common customer concerns and contribute ideas to enhance the customer experience

    Qualifications

    • Strong verbal and written communication skills
    • Proficiency with Google Workspace tools, including Docs, Sheets, Slides, and Keep
    • Excellent problem-solving and critical-thinking abilities
    • Dependable, with consistent attendance
    • Strong time management and organizational skills
    • Ability to work independently as well as collaboratively within a team
    • Familiarity with Gorgias and Shopify is a plus

    Numbers & Facts

    LocationLehi, Utah

    Skills

    • Communication Skillsunmatched
    • Continuous Improvementunmatched
    • Customer Experienceunmatched
    • Customer Relationsunmatched
    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • Identify Issuesunmatched
    • Online Chatunmatched
    • Organizational Skillsunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Team Lead/Managerunmatched
    • Time Managementunmatched
    • Writing Skillsunmatched

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