Sign upLog in
See more jobs

Customer Service Specialist

Global Channel Management
  • Lewisville, Texas
  • Autofill and Review
30+ days ago

Job Description

Customer Service Specialist II needs 2 years experience

Customer Service Specialist II requires:

Customer service

Jacksonville, FL /Lewisville, TX

MS Office

Customer care, support

Customer Service Specialist II duties:

Answers inbound customer service calls and provides entry-level troubleshooting and resolution to routine customer issues.

Provides outstanding customer service to ensure service levels are achieved and exceeded.

Responds to a high volume of low complexity general inquiries (e.g., general product and pricing information, billing issues, etc.).

Provides responses to customer inquiries based on pre-determined scripts and other response guidance tools.

Refers customers to published materials, secondary sources, or more senior staff.

Documents customer feedback and complaints.

Provides a positive customer experience and enhancing relationships between customers and the company.

Numbers & Facts

LocationLewisville, Texas

Skills

  • Billingunmatched
  • Customer Experienceunmatched
  • Customer Support/Serviceunmatched
  • Customer/Client Researchunmatched
  • Identify Issuesunmatched
  • Product Pricingunmatched
  • Scripting (Scripting Languages)unmatched

Be found by employers

5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

Level up your application

Professional resume templates

Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

Free resume templates

Free resume builder

Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

Free resume builder