Customer Service Specialist

Position: Customer Service SpecialistLexington, KY (Onsite) Monday-Friday | 7:30am-4:00pm | Full-TimeLooking for a stable, full-time opportunity where you can help customers and grow with a fast-paced company?West Shore Home is hiring a Customer Service Specialist to support our Lexington branch. In this role, you'll work directly with customers to resolve post-installation service needs, coordinate service appointments, and deliver a high-quality customer experience.This is a fast-paced customer service role focused on communication, problem-solving, and relationship building.What You'll Do

Handle inbound and outbound customer callsAssist customers with post-installation service requestsSchedule service appointments and coordinate necessary follow-upOrder replacement parts through manufacturers when neededCommunicate schedule updates and service timelines to customersEscalate urgent customer concerns to branch leadership when appropriate

What We're Looking For

Strong communication and customer service skillsAbility to work independently and stay organizedPositive, solution-oriented mindsetComfortable managing multiple tasks in a fast-paced environmentPrevious customer service experience preferred

Compensation & Benefits

$20-$22/hourPaid trainingMedical, Dental, and Vision insurance401(k) with company matchPTO and paid holidaysEmployee discounts and referral programCareer growth opportunities

About West Shore HomeWest Shore Home is a fast-growing home remodeling company specializing in Bathrooms, Windows, Doors, and Flooring, with more than 40 locations nationwide and over 3,000 employees.We're committed to creating a supportive culture where employees can grow, succeed, and make an impact.