Customer Service Specialist - Logistics - $20/hr

Lead Customer Service in a Growing 3PL Operation – Direct Impact, Stable Schedule, Houston-Based

Are you an experienced Customer Service professional ready to take ownership in a fast-paced logistics environment? A growing third-party logistics provider in North Houston is seeking a Customer Service Specialist to oversee bonded warehouse, foreign trade zone, and import/export compliance operations. This is a high-visibility role working closely with executive leadership and warehouse operations to ensure regulatory excellence and smooth international trade flow.

Job Highlights:

• Schedule: Monday–Friday | 8:00 AM – 5:00 PM (In-Office)
• Pay: $20/hr
• Location: North Houston
• Environment: Established 3PL with bonded and warehouse operations

Responsibilities:

• Order Management:
  • Enter customer orders accurately into the system.
  • Confirm order details with clients and address any inquiries or issues promptly.
  • Coordinate with warehouse staff to ensure timely and accurate receiving and pulling of orders.
• Customer Support:
  • Serve as the primary liaison between customers and warehouse operations.
  • Provide exceptional customer service by addressing inquiries and resolving issues related to orders and compliance.
• Compliance Assurance:
  • Monitor and enforce compliance with CBP regulations for bonded customers.
  • Prepare and maintain accurate documentation related to compliance and customs processes.
  • Stay informed about changes in regulations and ensure all practices align with federal requirements.
• Collaboration:
  • Work closely with warehouse personnel to streamline operations and enhance efficiency.
  • Participate in team meetings to discuss order fulfillment and compliance challenges and solutions.
• Reporting:
  • Generate reports on order status, compliance issues, and customer feedback as needed.
  • Assist in the development of standard operating procedures for order processing and compliance.

Requirements:

• 3–5+ years of customs or trade compliance experience within a 3PL, brokerage, importer/exporter, or freight forwarder environment
• Experience supporting bonded warehouse and/or FTZ operations
• Strong working knowledge of HTS classification, 19 CFR regulations, ACE, ISF filings, and C-TPAT
• Proficiency in Microsoft Excel and Word
• Ability to work onsite Monday–Friday in North Houston
• Bachelor’s degree in International Trade, Supply Chain, Logistics, Business, or related field preferred (equivalent experience considered)

About LINK Staffing:
For over 40 years, LINK Staffing has been a trusted leader in light industrial staffing, helping hardworking people find great opportunities with reputable employers. With offices throughout Texas, we specialize in connecting skilled talent with roles in manufacturing, logistics, warehousing, and distribution. Our mission is to create a positive impact by providing dependable workers to growing businesses while offering our field staff safe, stable, and rewarding jobs. At LINK Staffing, we believe in doing things the right way—treating every employee with dignity and respect, delivering exceptional service to our clients, and building lasting relationships rooted in trust. We’re proud to be a company where people come first, and results follow.

#LINKJOBS #LinkNorthHoustonJobs

Service Areas:
LINK Staffing proudly serves job seekers in and around North Houston, including Spring, The Woodlands, Conroe, Tomball, Humble, Cypress, Aldine, Greenspoint, FM 1960, Willowbrook, Klein, Atascocita, Porter, and Kingwood.