Customer Service Specialist

Our client, a reputable financial institution, is seeking a dedicated Customer Service Specialist to join their team. As a Customer Service Specialist, you will be an essential part of the Member Support Department supporting daily financial transactions and member inquiries. The ideal candidate will demonstrate excellent communication skills, attention to detail, and a proactive approach to problem-solving, which will align successfully in the organization.

Job Title: Customer Service Specialist

Location: Madison, IN

Pay Range: $17-$20/hr

Shift: 8am-4:30pm M-F

What's the Job?

• Assist members with financial transactions in a courteous and professional manner.
• Disburse funds by cash, check, or transfer, and accurately record each transaction into the credit union’s data processing system.
• Open and close accounts, CDs, and review reports to verify account statuses and process delinquent notices.
• Assist members with completing loan applications, discussing options, and collecting necessary documentation.
• Process payroll changes, monitor ACH transactions, and ensure compliance with credit union policies and procedures.

What's Needed?

• High School graduation or equivalent.
• Experience with cash handling and familiarity with computers.
• Ability to maintain confidentiality and work harmoniously with team members.
• Physical ability to perform office tasks, including standing, walking, and lifting up to 10 pounds regularly.
• Must be bondable and willing to cross-train for additional duties as needed.

What's in it for me?

• Probation period for benefits is 3 months.
• 401(k) plan eligibility after 6 months.
• Paid holidays including New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veteran's Day, Thanksgiving Day, and Christmas Day.

Upon completion of waiting period, associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.