Customer Service Specialist

Additional Position Details: FTE: 1.000000 | Full Time | Primarily Mon - Fri / 8AM - 5PM

Starting Wage: $21.86-$30.07 per hour, depending on experience

Position Summary

The Hospital Billing Customer Service Specialist answers all incoming calls and emails to Patient Financial Services and assists patients, guarantors, and insurance companies with questions relating to hospital and professional billing. This includes performing account analysis, updating insurance and demographic information, processing payments, and supporting patients with charity and financial assistance inquiries.

This role delivers a seamless, compassionate customer service experience across multiple touchpoints. The Customer Service Specialist utilizes medical billing knowledge, insurance processes, and collection workflows to resolve account issues accurately and promptly while ensuring patients are connected to appropriate financial resources.

Qualifications

Education

• High School Diploma, GED, or equivalent experience demonstrating the ability to communicate effectively is required
• An associate degree in business, finance, or a related field is preferred

Experience

• Minimum of 3 years of customer service experience, medical finance, patient registration, or collections experience is required- experience in a hospital or clinic billing setting is preferred

Required Knowledge/Skills/Abilities

• Basic math skills
• Knowledge of local, state, and federal healthcare regulations
• General understanding of hospital billing practices
• Excellent customer service skills with demonstrated compassion and empathy
• Strong verbal and written communication skills
• Computer proficiency and the ability to multitask in a fast-paced environment

Total Rewards

We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:

• Competitive Pay: Hourly and salaried positions earn market-based compensation.
• Health & Wellness: Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.
• Retirement Savings: Employer-sponsored retirement plan with company contribution and match.
• Paid Time Off: Generous ETO for part-time and above employees.
• Professional Development: Continue to enhance your education through our tuition reimbursement and tuition repayment program
• Additional Benefits: Life insurance, disability coverage, and employee assistance programs.

At Asante, we are guided by our values:

Excellence - Respect - Honesty - Service - Teamwork

Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.