Artificial Intelligence (AI), Banking Services, Business Growth, Call Centers, Call Volume, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, ERP (Enterprise Resource Planning), Financial Services, Interpersonal Skills, Merchant Services, Microsoft Excel, Microsoft Product Family, Multilingual, Multitasking, Organizational Skills, Payment Processing, Problem Solving Skills, Relationship Management, Resolve Customer Issues, Sales, Sales Management, Team Player, Time Management
Are you an experienced customer service professional who thrives in a fast-paced, high-volume environment? We are partnering with a leading financial services organization that is expanding a rapidly growing business unit and is seeking Customer Service Specialists to join their team.
This is an excellent opportunity to gain experience with a nationally recognized organization while working in a collaborative, customer-focused environment with long-term contract potential.
What You'll Do
- Handle a high volume of inbound customer calls throughout the day.
- Deliver exceptional customer service with professionalism, empathy, and accuracy.
- Assist business customers by answering questions, resolving issues, and providing timely solutions.
- Build positive relationships while creating an outstanding customer experience.
- Navigate multiple systems and document customer interactions accurately.
- Work in a fast-paced, team-oriented call center environment.
What We're Looking For
Required Qualifications
- Previous high-volume call center or customer service experience.
- Excellent communication and active listening skills.
- Professional phone presence and strong interpersonal skills.
- Ability to multitask and remain organized in a fast-paced environment.
- Positive attitude with a strong customer-first mindset.
Preferred Qualifications
- Banking or financial services experience.
- Merchant services or payment processing experience.
- CRM or ERP system experience.
- Microsoft Excel proficiency.
- Experience using AI productivity tools such as Microsoft Copilot.
- Sales, retention, or relationship management experience.
- Bilingual candidates are encouraged to apply.
Schedule
Training
- First two weeks: 100% onsite.
After Training
- Hybrid schedule:
- Monday & Friday: Remote
- Tuesday–Thursday: Onsite
Hours
- Standard schedule: 9:00 AM – 6:00 PM
- Seasonal schedule (part of the year): 10:00 AM – 7:00 PM
Candidates must be available to work either schedule as business needs require.
If you're looking for a long-term opportunity with a growing team where your customer service skills can make an impact, we'd love to connect!
Apply today or message me directly to learn more.