Customer Service SpecialistJay's Heating, Air & Plumbing has served the community since 2005. As our company continues to grow, we are looking for an experienced Customer Service Representative who will deliver exceptional service while representing our core values: Always Do the Right Thing, Always Growing, Can-Do Attitude, Be Kind, and Deliver WOW Customer Service.Pay: $16-$20 per hour, plus spiff opportunitiesSchedule: Monday-Friday or Tuesday-Saturday, 8:00 a.m.-5:00 p.m.What You'll DoAnswer incoming calls and provide a friendly, professional customer experienceConvert customer inquiries into scheduled service appointmentsMake outbound calls to follow up with and qualify service and sales leadsSchedule service and sales appointments accuratelyRespond to customer questions and help resolve concernsCommunicate with dispatchers and management throughout the dayMaintain accurate customer and appointment information in ServiceTitanWhat We OfferMedical insurance with 70% of the employee's premium coveredDental and vision insurance for employees and their familiesLife insurance401(k) with up to a 3% company match after one yearSix paid holidaysUp to two weeks of paid vacation, with accrual beginning after 90 daysPerformance-based spiff opportunitiesTraining, support, and opportunities for continued growthWhat We're Looking ForThree or more years of customer service or contact-center experienceExperience managing a high volume of inbound and outbound callsA strong track record of converting customer calls into booked appointmentsClear, confident, and professional communication skillsExperience offering memberships or service agreementsThe ability to calmly address customer concerns while representing the company positivelyProficiency with Microsoft Office and web-based softwareExperience with ServiceTitan or similar CRM software is a plusStrong attention to detail and consistent follow-throughThe ability to maintain real-time communication with dispatch and managementWhy Join Jay's?Jay's is a family-owned and family-oriented company with an established reputation throughout the community. We are proud to support local organizations, veterans, and charitable causes while providing dependable, five-star service to our customers.With more than 3,800 Google reviews and over 600 five-star Facebook reviews, our reputation reflects the care and commitment of our team. We are already one of the area's most established home-service companies-and we are just getting started.Our Core ValuesAlways Do the Right ThingAlways GrowingCan-Do AttitudeBe Kind-The Golden RuleDeliver WOW Customer ServiceCandidates will be required to pass a background check upon being given a conditional offer of employment