The Customer Service Specialist plays a vital role as the program's receptionist, providing clerical and administrative support while promoting guest advocacy and confidentiality.
They answer phones, assist with initial registration, and gather caller information. The role ensures compliance with federal, state, and organizational policies, supports billing and audit processes, and maintains office equipment and supplies.
The position requires a high school diploma or equivalent, with at least one year of clerical experience. Skills include proficient computer use, effective communication, organization, and teamwork.
Work hours are part-time, weekends, from 8:00 am to 4:30 pm, at a specified location, with a pay rate of $15/hour. Candidates must meet background, drug, and licensing requirements, and be committed to providing a supportive environment in behavioral health.
Benefits offered include health insurance, wellness programs, retirement plans, and professional development opportunities.