Customer Service Specialist

Customer Service Representative (Remote) - $19/hr

Schedule: Monday-Friday

Employment Type: Full-Time

Location: 100% Remote (U.S.-based)

About the Role

We're seeking a reliable and customer-focused Customer Service Representative to join our team in a fully remote capacity. In this role, you will be the first point of contact for customers, providing timely, accurate, and friendly support. Ideal candidates bring strong communication skills, a positive attitude, and previous customer service experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and/or chat
• Resolve issues efficiently while delivering excellent service
• Maintain accurate records of customer interactions in our systems
• Follow established procedures and meet performance metrics
• Collaborate with team members to improve customer experience
• Provide feedback on recurring issues or service gaps

Required Qualifications

• Previous customer service experience (1+ year preferred)
• Strong verbal and written communication skills
• Comfortable working remotely with reliable internet access
• Ability to multitask, stay organized, and manage time effectively
• Problem-solving mindset and a customer-first attitude

Preferred Qualifications

• Experience with CRM or ticketing platforms
• Remote work experience
• Ability to de-escalate situations and handle high-volume periods

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.