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Customer Service Jobs in Overland Park, KS

Customer Service Specialist - PCAD / Work Management

ONE Gas

Overland Park, KS

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JOB DETAILS
SKILLS
Analysis Skills, Business Administration, Communication Skills, Customer Service Software, Customer Service Systems, Customer Support/Service, Data Quality, Database Administration, Desktop PC, Diversity, English Language, Equal Employment Opportunity (EEO), Genetics, Government Regulations, Information Technology & Information Systems, Interface Programming Languages, Manage Agenda, Mathematics, Office Equipment, On Site Support, Online Customer Support, Organizational Skills, Regulatory Requirements, SQL (Structured Query Language), Speech Recognition, Systems Analysis, Test Program, Travel Industry, Voice Response Systems, Willing to Travel
LOCATION
Overland Park, KS
POSTED
Today

Position Description:
Are you being referred by a ONE Gas employee? If so, reach out to that connection and ask about the employee referral program. They can send you a link to apply directly so they can receive credit!

Job Posting End Date: This job posting will be removed on July 10 2026.

This position can report to Overland Park, KS or Wichita, KS Service Center

What You Will Do

Analyze and maintain integrity of Customer Information System (CIS) and Field Service Systems (FSS). Monitor system activities and provide user support.

Develop and modify CIS/FSS programs including:

  • Research requests for system modifications
  • Read and understand system functional specifications
  • Document system testing
  • Assess impact of system changes on multiple departments and locations
  • Test programming changes before implementation
Setup and maintain Personnel, Agendas, Availability, Work Sequences and Deployment Plans within FSS programs. (Specified by Position)

Coordinate with service managers and supervisors associated with scheduling/shift changes of employees and make necessary changes to Deployment Plans within FSS programs. (Specified by Position)

Provide information and assistance to CIS and FSS users, training coordinators, and IT employees relative to:

Develop and modify Interface programs including:
  • Interactive Voice Recognition (IVR) System
  • Field Scheduling System
  • Paperless field work order system
  • Customer Self Service Web applications
Compose, prepare, and verify information and reports including:
  • CIS/FSS Reports
  • CIS/FSS user manuals
  • Training materials
  • Graphs/charts/timelines on system activities
Regular and reliable attendance is required in performance of job.

Employee may perform additional responsibilities as assigned.

What You Will Need

Preferred Bachelor's Degree in Business Administration, Computer Information Systems or an equivalent combination of formal education and the following job related experience.

Experience with and thorough knowledge of customer services policies and procedures.

Experience with and thorough knowledge of Field Scheduling Systems. (Specified by Position)

Demonstrated ability to analyze, identify, and resolve CIS/FSS user(s) and system problems.

Experience in Structured Query Language (SQL) or similar computer language to access and manage database functions.

Knowledge of application of basic math and algebraic formulas.

Experience in use and function of office equipment including desktop and computer applications.

Demonstrated ability working with Microsoft Office applications.

Experience researching and composing reports, procedures, forms, and correspondence.

Experience developing information and conducting group presentations.

Experience interacting, advising, training and communicating effectively.

Experience reading and interpreting manuals, governmental rules and regulations, specifications, reports, and correspondence.

Read and write fluently in English

Applicable driver's license. Requires periodic travel to other company facilities for user support.

Operate office tools and equipment.

Communicate and exchange information; conduct oral presentations.

Visual abilities to perform job responsibilities.

Diversity at ONE Gas

Inclusion & Diversity is so important to us that we made it one of our core values, values that guide and direct our actions as we go about our daily business. We know that every employee makes a difference and contributes to our success through their unique talents and abilities. We also acknowledge that we can accomplish great things by listening and learning from each other.

ONE Gas has great benefits! Here are just a few:
  • Medical/Dental/Vision packages that fit your family's needs.
  • Paid Time Off
  • 401K that is 100% matched up to 6%.
  • Profit Sharing Plan
  • Paid Parental Leave
  • Basic and Optional Employee Term Life Insurance
  • Education Assistance and Tuition Reimbursement


Position Requirements:

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of One Gas. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

ONE Gas, Inc., and its divisions will provide equal employment opportunity for qualified persons without regard to sex, race, religion, color, national origin, ethnicity, age, sexual orientation, gender identity or expression, disability, military status or genetic information.

About the Company

O

ONE Gas

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