Customer Service Specialist - Pelham License Office

Customer Service Specialist - Pelham License Office

Salary

$41,121.60 - $61,672.00 Annually

Location

Pelham, AL

Job Type

Full Time Classified

Job Number

2025-00135

Department

License Offices

Opening Date

08/31/2026

Closing Date

9/4/2026 4:30 PM Central

• Description
• Benefits
• Questions

Job Summary

This front line position creates a first impression of the County. As such, strong customer service skills are key elements of this role. Work involves the issuance and sale of a variety of instruments for Shelby County. This position must accurately process transactions using the County software systems and collect payments related to fees charged based on the type of services requested. Position is expected to provide subject matter expertise on these instruments to help our customers navigate the State laws and requirements for proper issuance. Work involves the operation of equipment commonly found in an office setting. Also performs telephone, reception, email, online chat, drive-up window and other duties as required in a dynamic office environment.

Duties and Responsibilities

• Maintains professional behavior and excellent customer service.
• Issuances of a variety of instruments related to county operations including but not limited to registrations, transfers, renewals, replacements, licenses, and reinstatements.
• Addresses and resolves customer concerns relating to county services.
• Assists customers in person, by telephone, email, and online chat as needed.
• Accurately records transactions and balances payments to daily activity reports.
• Performs clerical duties such as filing, monitoring inventory, operating telephone and reception desk and assisting co-workers as needed.
• Processes mail transactions.
• Works closely with County accounting staff to ensure quality of work meets or exceeds State Audit mandates.
• Reads and comprehends pertinent laws and regulations.
• Is flexible and adaptable to changing conditions including surges in transaction volumes and varying workflows.
• Performs all duties in a safe and efficient manner.
• Performs other duties as assigned by supervision.

Qualifications and Requirements

MINIMUM REQUIREMENTS

• High school diploma or G.E.D. equivalent.
• Customer service experience with direct contact with the public.
• Experience with cash transactions and reconciling a cash drawer.
• Two or more years of computer experience in a work environment.
• Must be available to work multiple locations.
• Must be available to work non-standard hours and more than 40 hours per week when necessary.
• Bonding is required.

PREFERRED REQUIREMENTS

• Post-secondary education that includes courses in Business, Accounting or Finance
• Experience issuing instruments processed through Shelby County.

Physical Demands & Work Environment

WORKING CONDITIONS:

Work is sedentary in nature involving a significant amount of sitting, occasional standing, walking and lifting less than 25 pounds.

PHYSICAL REQUIREMENTS:

Work is performed in an office environment and normal travel within county may be required.

Conditions of Job Offer and Employment

EXAMINATIONS:

No written or performance examination will be required for this position. Applicants are screened and certified based on an evaluation of their education, training, experience and other requirements as outlined in the Position Announcement and denoted on their job application and responses to the attached supplemental questionnaire.

PRE-EMPLOYMENT/POST OFFER DRUG SCREENING:

Shelby County is committed to providing and maintaining a drug-free work environment. After receiving a conditional offer of employment, applicants will be required to pass a drug test conducted at a test site designated by the Shelby County personnel Department. Shelby County, Alabama is an Equal Opportunity Employer. Qualified applicants and considered for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, disability or any other legally protected status.

Shelby County offers a competitive benefit package that includes:

• Annual (Vacation) and Sick Leave Accrual (accrual amounts are based on years of service)
• One Personal Day accrues per calendar year
• 12 paid holidays per fiscal year
• This position offers a defined benefit pension. The Retirement Systems of Alabama (RSA) administers a defined benefit (DB) pension plan for Shelby County Alabama employees. Benefits are predetermined via a formula based on salary, years of service, and age and are not based on stock market performance. Retirement benefits are paid as monthly annuities for life, with options available for survivor benefits depending on the plan design (e.g., spouse coverage). Pension benefits from RSA DB plans are not taxed by the State of Alabama if the recipient resides in the state. RSA is among the 20 largest internally funded pension systems globally.
• Health Insurance -92% employer paid/8% employee paid for single or family coverage - Blue Cross and Blue Shield administered by the Local Government Health Insurance Program
• Dental Insurance - 92% employer paid/8% employee paid for single or family coverage - Delta Dental
• Basic Life/AD&D Insurance - 100% employer paid - $25,000 Basic Benefit
• Short-term Disability Insurance - 100% employer paid
• Employee Assistance Plan
• Annual Longevity Pay (employees qualifies based on years of service)

In addition a wide variety of voluntary benefits are available for benefits eligible employees to purchase:

• Southland Voluntary Dental and Vision Insurance

• Supplemental Life Insurance

• Voluntary AD&D Insurance

• Colonial Life:

• Critical Illness Insurance

• Accident Insurance

• Short Term Disability

• Whole Life

• Flexible Benefits:

• Medical Spending Account

• Dependent Spending Account

• Credit Union Membership

• RSA 1

• Nationwide 457 Plan

01

It is important that all applicants read the following very carefully before completing the Online Application and responding to the Supplemental Questions to avoid possible adverse action. Applicants misrepresenting information or falsifying information on this Application in any way will result in disqualification, being barred from applying for jobs in the future and if hired or a current employee you may be subject to disciplinary action, up to and including dismissal from employment. In the questions that follow, applicants are asked to provide information about work history, this information may include things such as dates of employment, names of employers and specific details of the work you performed. The information and answers provided must be true and must be substantiated and verifiable in the Employment History section of this Application. A reference and background investigation will be performed and any information that is false or that you misrepresent will result in the disqualification of this Application and the revocation of any pending job offer. Also, submitting a resume in lieu of completing the employment history and education sections of the Application or failure to provide all of the information requested in the Education, Employment History or Supplemental Questions will result in disqualification of this Application. Be thorough and honest when completing the Application and in answering the Supplemental Questions. A thorough background investigation is conducted on all new hires with an offer pending and before a final hiring decision is made. If any information is found to be misrepresenting, fraudulent or omitted for the purpose of concealing unfavorable information, any pending offer of employment will be withdrawn and the applicant will be disqualified and barred from applying with Shelby County in the future. CURRENT EMPLOYEES PROMOTING OR TRANSFERRING FROM A NON-DOT POSITION TO A DOT POSITION: If you are a current Shelby County employee serving in a classified service position which is a non-DOT position and you are selected for promotion to a position that requires a CDL you will be subject to the rules and regulations governing DOT physicals and drug screens. You will be required to submit to a DOT physical and drug screen prior to being granted the promotion. Should you fail the physical, you will remain in your current non-DOT position, unless the physical indicates that you are not fit for your current position. A determination will be made concerning your eligibility to continue employment with Shelby County based on the results of the physical exam. Also, you will be required to submit to a DOT drug screen. If you should fail the drug screen you will be in violation of the Shelby County Drug and Alcohol policy and you will be subject to immediate dismissal. If you are completing this application for someone other than yourself, make sure the applicant is available to review and electronically sign the document before submission. Failure to do so will not change the disqualification rules as stated above. Please check below to indicate that you have read and understand the requirements of completing the Application.

• I have read the instructions and disqualification/barred from applying rules above and understand that my application can disqualified and any offer can be withdrawn or my employment can terminated if I dont comply and answer the questions on this application correctly and truthfully.

02

Do you currently occupy a classified service position with Shelby County, Alabama?

• Yes
• No

03

If you answered yes to the previous question, please list the job title of the classified service position that you currently occupy.

04

Only respond to this question if you currently work for Shelby County Commission in a classified service position and answered yes to Question 2. As a current Shelby County Classified Service employee, if an offer of this position would result in a promotion, you understand that you must serve a 30-day promotional probationary period. During this 30-day period you may be demoted for unsatisfactory service and returned to the position held prior to the promotion. If promoted while serving a new hire probationary period you shall serve out the remainder of your six month probationary period, but in no event shall you serve less than a 30-day probationary period for the promotion. The probationary period lasting the longest will supersede. Employees within their 12 month New Hire Probationary Period are subject to dismissal without any rights of appeal to the board and shall be recognized as employed-at-will during said 12 month probationary period. Please indicate whether or not you accept these terms by checking the appropriate box below.]

• Yes
• No

05

Please check the box that represents the highest level of education achieved to date.

• No diploma or degree
• Occupational Diploma
• High School Diploma from an accredited high school or G.E.D equivalent through a state certified or accredited program
• Some College or Technical Training
• Associates Degree from an accredited college or university
• Bachelors Degree from an accredited college or university
• Masters Degree or higher from an accredited college or university

06

From what school, institution or college did you receive your highest level of education?

07

If you selected an education level higher than high school, please specify your degree or field of study.

08

Although the salary range for this position tops out at $29.65 per hour, a new employee will not be hired into this position at a rate higher than $22.63 per hour without Personnel Board approval. If offered, are you willing to work at a pay rate in the $19.77 - $22.63 per hour range?

• Yes
• No

09

Please check the appropriate response that represents your level of experience processing cash transactions and/or balancing a cash drawer? [Your response must be supported by the information contained in the Work Experience Section of your online application]

• 0-11 months
• more than 1 year, but less than 2
• more than 2 years, but less than 3
• more than 3 years, but less than 4
• more than 4 years, but less than 5
• more than 5 years

10

Please check the box that best describes your experience working in a job with direct and high volume public contact. [Your answer must match the experience listed in the Work Experience section of your application form].

• less than 1 year
• more than 1 year, but less than 2
• more than 2 years, but less than 3
• more than 3 years, but less than 4
• more than 4 years, but less than 5
• more than 5 years

11

Are you currently bonded or are you able to become bonded?

• Yes, I am currently bonded
• No, but I am willing and able to become bonded
• No, I am not bonded and I am NOT able to become bonded

12

Although this position is located at the Pelham License Office, there are also other license offices in Columbiana and on Highway 280. You could be required to work at another location occasionally. Are you willing and available to work at multiple locations throughout the County as needed?

• Yes
• No

13

Are you willing to work nonstandard hours and more than 40 hours per week if necessary?

• Yes
• No

14

Have you ever had a situation where you have had to tell a customer that they couldnt have what they were asking for? If so, please explain in detail.

Required Question

Employer Shelby County

Address 200 West College Street, Room 100

Columbiana, Alabama, 35051

Phone (205) 670-6510

Website http://www.shelbyal.com