Customer Service Specialist

Professional Placement Services

Phoenix, AZ

JOB DETAILS
SKILLS
Communication Skills, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Data Entry, Detail Oriented, Electronic Data Interchange (EDI), Establish Priorities, High School Diploma, Order Processing, Order/Customer Fulfillment, Problem Solving Skills, Service Level Agreement (SLA), Time Management
LOCATION
Phoenix, AZ
POSTED
3 days ago

PPS is seeking a detail-oriented Customer Service Specialist for our fabrication facility in Phoenix. This is a full-time, permanent role with benefits and room for growth!

Customer Service Specialists are the front-line meaning CS Specialists are the first point of contact for our customer’s queries/concerns. To be successful in this role you must have a passion for providing first class Customer Service. The CS Specialist is a key role in the organization that drives our success!

Responsibilities and Duties:

  • Handle and direct incoming Phone Calls in assigned division.
  • Manage customer inquiries via Phone, Email, and Freshdesk; Tickets are initiated in Freshdesk (Ticketing System) so experience in Freshdesk CRM is a plus (Not required).
  • Respond and resolve Tickets within department SLA
  • Become expert in entering orders using our EDI System
  • Collaborate with colleagues and necessary departments to attain solution
  • Act as backup for other divisions as necessary per Organizational needs.
  • Perform data entry tasks for customer order fulfillment
  • Respond to customer queries/complaints and submit claim/credit request on customers behalf
  • Diligently identify and report ongoing concerns/issues to upper management for resolution

Qualifications:

  • High School Diploma/GED
  • Customer service or any customer facing experience
  • Must possess excellent communication and great problem-solving skills
  • Must have adequate time management and ability to prioritize tasks
  • Must be able to de-escalate an escalated matter
  • Possess the capacity to express empathy
  • No license or Certifications required to perform job duties

About the Company

P

Professional Placement Services

Professional Placement Services is an outside Human Resources Department contracted by better companies to recruit skilled, full-time permanent employees on their behalf. Separating ourselves from the "traditional" agency's "be everything to everyone" approach, we demonstrate a passionate commitment to helping our clients be more successful in the marketplace through our People, Candidates and Service. We separate ourselves by working in concert with our clients' Executives, Human Resource Department and/or Hiring Managers. Whether you are a company requiring value-based candidates for hire, or a candidate seeking professionalism, respect, and honesty when making a change, Professional Placement Services truly is different from other agencies as “Only the Best Will Do.”

INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://ppswork.com/