At Zoom Drain, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction.
The Customer Service / Dispatcher role is an integral part of our operations — our operational efficiency starts here. Your mission: route the right technician, to the right call, at the right time.
Customer Service /Dispatcher Benefits | WHAT WE OFFER
- Paid Time Off
- Company Gatherings
- Recognition & Rewards
- Positive Team Atmosphere
Customer Service /Dispatcher Responsibilities | WHAT YOU'LL BE DOING
- Effectively manage incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Schedule & communicate with technicians to meet customer requirements
- Assign work orders based on priority to the available workforce
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Customer Service /Dispatcher Qualifications | WHAT YOU BRING
- Proficiency with ServiceTitan software (required)
- Previous experience in the home services industry (required)
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication skills (English/Spanish Bilingualism preferred)
- Ability to multi-task, prioritize, and manage time effectively
*Each location is independently owned and operated
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