Customer Service Specialist - Registrar

Customer Service Specialist - Registrar

Salary

$16.92 - $25.38 Hourly

Location

Amarillo, TX

Job Type

Part-Time

Job Number

202400807

Division

Enrollment Services

Department

10_00_02_201025 - (REGO) - Registrars Office

Opening Date

10/06/2026

FLSA

Non-Exempt

Grade

6

• Description
• Benefits

Summary

At Amarillo College, our mission is: Transforming lives through learning, creating opportunities for student success, and nurturing prosperity for the Texas Panhandle. Every team member, regardless of job title or duties, is responsible first and foremost, for assisting students in every way.

The Part-Time Customer Service Specialist - Registrar works 19 hours per week: Monday-Wednesday from 1-6, and Thursday 2-6, providing vital administrative and customer service support to students, faculty, and staff within the Registrar's Office. This role requires prompt, accurate, and professional handling of a variety of requests and inquiries received via phone, e-mail, and in person. This role is essential in delivering a positive experience for all customers by promptly and effectively addressing their needs while complying with privacy laws and institutional policies.

Qualifications

EDUCATION

Required: High School Diploma or GED

Preferred: Some college coursework.

EXPERIENCE

Required: One (1) year of customer service experience in an office environment.

Preferred: Two (2) or more years of customer service experience in an office setting.

Job Duties & Responsibilities

• Maintain strict compliance with FERPA, Amarillo College, state, and federal regulations to protect student privacy and confidentiality.
• Provide timely and professional customer service to students, faculty, and staff via phone, email, and in-person interactions for Registrar Office services.
• Accurately research, verify, and provide degree information, enrollment status, and other releasable student records as permitted.
• Process and fulfill requests for transcripts, diplomas, and enrollment verifications both in person and electronically.
• Participate in and complete required training sessions, professional development opportunities, surveys, and evaluations.
• Prepare and manage departmental correspondence, including letters, memos, forms, reports, databases, and other documentation.
• Identify and escalate complex or higher-level inquiries to appropriate Registrar Office staff or leadership for resolution.
• Ensure all student forms received via email or hard copy are processed promptly and accurately and properly imaged to appropriate student record.
• Assist faculty, students, and administrative personnel with questions related to Registrar Office procedures and policies.
• Maintain a clean, organized, and welcoming office environment that safeguards important records and documents.
• Perform other work-related duties as assigned.
• As an Amarillo College employee, seek knowledge of and pledge to actively engage in a culture of caring striving to serve students, peers and the community by embracing the AC Core Values: Integrity, Curiosity, Accountability, Relevance, and Engagement!

Knowledge, Skills & Abilities

• Exceptional interpersonal skills with the ability to interact professionally and courteously with diverse individuals.
• Proven ability to manage stressful or difficult situations calmly and effectively, including de-escalation techniques.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable using digital document tools such as Nitro or Adobe Acrobat.
• Capable of working independently with minimal supervision, as well as collaboratively as part of a team.
• Strong written and verbal communication skills, with the ability to clearly and accurately convey information.
• Commitment to creating and maintaining a warm, friendly, and welcoming atmosphere within the office and across campus.
• High level of discretion and dedication to maintaining confidentiality with sensitive student and institutional information.
• Working knowledge of Amarillo College policies, Registrar procedures, and safety regulations.
• Detail-oriented with excellent organizational skills to manage multiple tasks and ensure accuracy in processing documentation.

Salary: Amarillo College follows a lag pay strategy, with starting offers typically between the minimum and midpoint of the pay grade, rarely reaching the maximum to support long-term growth within each position.

Pay grade 6 Amarillo College Pay Grades (salary is determined by Human Resources based on education, work experience and internal comparisons).

Physical Demands: While performing the duties of this job, the employee is frequently required to travel between offices and buildings, and requires the ability to lift, carry, push, pull and/or maneuver office supplies as needed.

Working Conditions: Must be willing to work a flexible schedule (days, nights, weekends, holidays, and varying events if necessary).

Work Environment:This position operates in a professional office environment, routinely uses standard office equipment (i.e. computers, phones, copy and fax machines, filing cabinets) and is in a high traffic area with continual interruptions. Software commonly used includes Microsoft Office, Colleague, and various other educational applications. Work may also be performed outside of the office and with little to no supervision.

Notice of Background: Applicants selected for employment will be required to undergo a pre-employment criminal history background check and possibly a pre-employment drug test.

Promotional Opportunity Policy: Under the Amarillo College Promotional Opportunity Policy, only current appointed or part-time non-appointed employees will be considered for a position during the first five (5) working days from notice or posting.

Amarillo College is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Part-time employees are entitled to a free gym membership at the First Bank Southwest Fitness center, Free tuition up to 6 credits per semester, and a generous retirement plan.

Employer Amarillo College

Address 2201 S Washington St

PO Box 447

Amarillo, Texas, 79109

Phone 806-371-5040

Website https://www.actx.edu/