Administrative Skills, Background Investigation, Billing, Communication Skills, Customer Experience, Customer Relations, Customer Service Management, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Documentation, Expense Management, High School Diploma, Installation Guide, Inventory Management, Microsoft Office, Operational Support, Order Management, Order Processing, Organizational Skills, Problem Solving Skills, Purchase Orders, Repair Orders, Resolve Customer Issues, SAP, Safety Training, Time Management, Travel Planning, Willing to Travel
Graham Personnel Services is seeking a detail-oriented and customer-focused Customer Service Specialist to join our growing client in Richmond, VA.
This role is responsible for managing customer inquiries, processing orders, and ensuring a seamless customer experience from initial request through delivery.
The ideal candidate will bring strong organizational skills, a high level of accuracy, and a proactive approach to communication and problem-solving.
This is a temp to hire opportunity
Pay rate: $21-24/hr
First shift hours
Key Responsibilities:
Customer Service & Order Management
- Provide professional and timely customer support via phone and email
- Process quotations, orders, and invoicing for spare parts and kits with a high degree of accuracy
- Review parts availability and create internal purchase orders
- Communicate proactively with customers regarding order status, shipment timelines, and availability
- Address customer inquiries, past due reports, and outstanding invoices
Administrative & Operational Support
- Maintain accurate customer and project records within internal systems
- Compile documentation for installation kits and machine projects
- Process repair orders as needed
- Assist with inventory control and tracking
Coordination & Support
- Coordinate travel arrangements (background checks, safety requirements, hotels, etc.) for the Richmond location
- Support internal teams through organized documentation and clear communication
- Perform additional duties as assigned by management
Qualifications
- High school diploma or GED required
- Minimum of 2 years of customer service and/or office experience
- Strong attention to detail and organizational skills
- Excellent communication and problem-solving abilities
- Proficiency in Microsoft Office Suite
- Ability to work both independently and collaboratively in a team environment
- Must reside in or near Richmond, VA (or within a commutable distance)
- Ability to travel quarterly to Greensboro, NC for meetings and collaboration
Preferred Qualifications
- Experience with SAP
- Experience with Concur or similar expense management systems
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Graham Personnel Services