Sign upLog in
JobsJobs in VirginiaJobs in Richmond, VACustomer Service Jobs in Richmond, VAClient Services Jobs in Richmond, VA

Customer Service Specialist

Automatic Leasing Service

Richmond, VA

Apply
JOB DETAILS
SALARY
SKILLS
Call Volume, Communication Skills, Customer Experience, Customer Support/Service, Dental Insurance, Develop and Maintain Customers, Health Insurance, Interpersonal Skills, Laundry, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multilingual, Multitasking, Needs Assessment, Problem Solving Skills, Resolve Customer Issues, Salesforce.com, Spanish Language, Time Management, Vision Plan
LOCATION
Richmond, VA
POSTED
17 days ago
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Dental insurance
  • Health insurance
  • Paid time off

Join Our Team as a Customer Service Specialist!

About Us:
Automatic Leasing Service is a family owned company since 1956, built on a simple idea: take care of people and deliver prompt, dependable service. Headquartered in Richmond’s vibrant Scott’s Addition, we are growing and looking for the right leader to grow with us.


Be the reason someone smiles today. Help us deliver an exceptional customer experience—one interaction at a time!


Are you a natural problem-solver who genuinely enjoys helping others? Do you thrive in a fast-paced environment where no two days are the same? We’re looking for a friendly, proactive, and resourceful Customer Service Specialist to be the voice of our brand and the hero our customers count on.


In this role, you’ll be the go-to person for customer inquiries—delivering answers, solving problems, and guiding our customers toward the perfect laundry solution. If you love making lives easier and people happier, this is the job for you.


Our reputation for outstanding service starts with exceptional people—like you. What You’ll Do:


  • Answer a high volume of customer calls, emails, and messages with warmth, professionalism, and a can-do attitude
  • Identify customer needs by asking thoughtful questions and actively listening
  • Provide timely and accurate solutions using our internal systems and tools
  • Ensure all customer requests are completed to enable Next Day Service
  • Generate and distribute monthly reports to keep internal teams informed
  • Assist and support our driver installers in the field when needed
  • Be a key player in helping us maintain our customer-first reputation
What You Bring:


  • High school diploma or equivalent (must pass a background check & drug screening)
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint), G Suite, and Salesforce
  • Strong interpersonal and communication skills—you know how to make people feel heard
  • Stellar time management and multitasking abilities
  • Critical thinker and creative problem solver who takes initiative
  • Bilingual in Spanish is a big plus, but not required
Pay & Schedule:


  • Starting at$20.00/hour, flexible based on experience
  • Monday–Friday schedule (No weekends!)
Perks & Benefits:


  • 401(k) with profit sharing
  • Health, dental, and vision insurance
  • Paid time off and paid holidays
  • Quarterly bonuses and annual raises
  • Paid training to set you up for success
  • And much more!

About the Company

A

Automatic Leasing Service

Resume Resources

Free Resume TemplatesFree Resume Builder

Similar Job Searches

Service Advisor Jobs in Richmond, VAService Coordinator Jobs in Richmond, VAService Manager Jobs in Richmond, VAService Representative Jobs in Richmond, VAService Specialist Jobs in Richmond, VASupport Coordinator Jobs in Richmond, VA