Business Solutions, Communication Skills, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Detail Oriented, Mentoring, Multitasking, Needs Assessment, Operational Strategy, Problem Solving Skills, Process Improvement, Record Keeping, Resolve Customer Issues, Team Player
Customer Service Specialist
At Alphabe Insight, we are dedicated to developing the next generation of business leaders. Our company stands at the intersection of innovation, strategic thinking, and operational excellence—delivering forward-focused business solutions that drive measurable success. We believe in fostering talent through mentorship, hands-on experience, and a collaborative environment where ambition meets opportunity.
Job Description
We are seeking a Customer Service Specialist to join our dynamic team in Rochester, NY. This role is ideal for individuals who excel in communication, enjoy solving problems, and take pride in delivering outstanding client experiences. As a key representative of Alphabe Insight, you will handle client inquiries, provide tailored solutions, and ensure a seamless service process that reflects our company's high standards.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone and email.
- Identify client needs and provide accurate information or solutions.
- Maintain detailed records of interactions and follow up to ensure issue resolution.
- Collaborate with internal departments to enhance the customer experience.
- Support process improvements and contribute to service excellence initiatives.
Qualifications
- Bachelor's degree preferred or equivalent professional experience.
- Proven background in customer service, support, or client relations.
- Excellent communication and problem-solving skills.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Proficiency with CRM systems and office software tools.
Additional Information
- Competitive annual salary ($57,000–$62,000).
- Professional development and growth opportunities.
- Supportive and collaborative work environment.
- Health and wellness programs.
- Paid time off and company-recognized holidays.