Customer Service Specialist
Salary
See Position Description
Location
Weinman Shelter - St. Louis County, MO, MO
Job Type
Part-time
Job Number
2022-00527
Department
Human Services
Opening Date
07/16/2026
Closing Date
7/29/2026 11:59 PM Central
Description
Provide crisis intervention, information and referral and safety planning through a 24 hour hotline. Provide general shelter support and assistance to direct service staff in providing services to shelter residents.
Currently, there is one part-time position with no benefits working the following hours and days. These positions are located at the shelter. There is no remote working.
Saturday and Sunday 3-11pm part-time evening (no benefits)
The employee(s) hired needs to be flexible because they will be responsible for working some holidays on an as needed basis.
The position will start at $15.62 per hour.
As an employer, St. Louis County cares about the health and well-being of our employees. In an effort to provide for the best possible work-life balance, the County offers a generous benefit package which includes affordable health insurance, dental and vision coverage, 4 weeks of Paid Time Off the first year, 11 paid holidays, deferred benefit retirement plan, paid life insurance as well as short and long term disability. A full listing of benefits is available under the benefit tab at the top of this page.
Be advised that this position may be funded through one or more funding sources, which may include grant funds, the county general fund, or other authorized funding sources. Employment in this position is contingent upon the continued availability of funding. In addition to funding availability, programmatic requirements and organizational priorities may require the modification, reassignment, reduction, or elimination of the position, subject to applicable County policies and personnel rules.
Examples of Duties
Minimum Qualifications
Equivalent to a high school diploma or GED equivalent and one year of customer or call center experience.
Additional Information
SELECTION AND APPOINTMENT: A selection committee will evaluate the qualifications of each applicant which will include recentness and appropriateness of the applicants education and experience, answers to the supplemental questions, results of employment references investigated and any other appropriate information available.
The selection committee will admit to the interview only those persons who possess the most job related qualifications and may establish admittance criteria beyond the minimum qualifications stated above. The interview will comprise 100% of the applicants earned grade. A candidate must earn a qualifying grade of 70 or more on the interview to be eligible for appointment. After initial interviews with the selected candidates are conducted, an email will be sent to the address on file with instructions on how to complete and submit a Conviction Questionnaire. Candidates have 3 days to complete the required questionnaire.
The five top ranking candidates, based on the final grade, will be certified to the Department Director/Appointing Authority who will make the final decision.
All applicants conditionally offered a merit position will be required to submit to urinalysis to screen for illegal drug use prior to appointment. Screening will be performed by a reputable clinical laboratory. The cost of screening will be covered by the County.
HOW TO APPLY: Applicants interested in applying for this position should visit our website at www.governmentjobs.com/careers/stlouis. We only accept On-line applications.
EQUAL EMPLOYMENT OPPORTUNITY POLICY: The policy of the Civil Service Commission of St. Louis County is to support fair and equitable employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, veterans status or political affiliation. Call the Division of Personnel at (314) 615-5429 for more information on this policy.
St. Louis County
Division of Personnel, 7th Floor
Clayton, MO 63105
(314) 615-5429
Relay MO 711 or 800-735-2966
An Equal Opportunity Employer
Fax: (314) 615-7703
www.stlouiscountymo.gov
St. Louis County offers its employees many excellent benefits with paid medical insurance, 20 days of PTO (paid time off) the first year and increasing with seniority, and 11-12 paid holidays. Employees hired for full time employment will participate in the St. Louis County retirement plan where they contribute 4% of their salary to the defined benefit plan with vesting after 7 years. Other benefits include: paid life insurance, a credit union, 457 Deferred Compensation Plan, pre-tax premium pay plan, dependent care and medical expense reimbursement plans, and short and long term disability insurance.
In addition to these benefits, as of January 1, 2023, St. Louis County approved up to 480 hours of paid parental leave for eligible employees welcoming new children, either by birth or adoption. The employee can also take up to 80 hours of leave for prenatal care and up to 80 hours for care of the child within the first year.
Please click https://stlouiscountymo.gov/saint-louis-county-missouri-careers/competitive-benefits/to view all of our benefits.
01
Describe your experience working with customers or in a call center.
02
Describe any experience you possess working in a domestic violence, trauma, anger management, substance abuse, or family dynamic setting. If none, please enter "n/a."
03
Do you possess a valid drivers license?
04
Has your drivers license ever been suspended or revoked? If so, please explain.
05
What shift(s) are you interested in?
Required Question
Employer St. Louis County
Address 41 South Central
7th Floor
St. Louis, Missouri, 63105
Phone 314-615-5429
Website http://www.stlouiscountymo.gov