Job Description
Our client is seeking an experienced Customer Service Specialist to support customers with Home Equity Line of Credit (HELOC) servicing. This role will focus primarily on proactive outbound outreach to customers approaching the end of their HELOC draw period, providing information about available options and connecting members with the appropriate team for additional assistance.
Key Responsibilities
- Make outbound calls to customers nearing the end of their HELOC draw period.
- Explain available options and answer customer questions regarding HELOC servicing.
- Transfer customers seeking additional assistance to the appropriate internal team.
- Provide inbound call center support as needed, responding to HELOC questions and customer inquiries.
- Update Excel spreadsheets with customer information, call results, and activity tracking.
- Accurately document and notate customer accounts following each interaction.
- Use Word, Excel, and Outlook to communicate results, maintain records, and collaborate with internal teams.
- 2+ years of Mortgage/Home Equity experience
- 2+ years of outbound sales or service experience
- 5+ years of customer service experience
- Strong verbal and written communication skills
- Strong attention to detail and accurate documentation skills
- Proficiency with Microsoft Excel, Word, and Outlook
- Ability to work onsite 5 days a week
Numbers & Facts
| Location | San Antonio, TX |
| Industry | Staffing/Employment Agencies |
| Company Size | 100 to 499 employees |
| Website | https://www.prg-usa.com/ |
About Company
Established in 2001, Peyton Resource Group is a solution-based staffing company that matches businesses with top talent for short-term, long-term or permanent needs.
People are a business’s most valuable asset. Peyton Resource Group is dedicated to helping companies find the best talent, matching professionals with jobs where they will thrive.
With locations in Dallas/Fort Worth, San Antonio and Austin, we are available to serve your staffing needs throughout Texas and across the country.
Skills
- Communication Skillsunmatched
- Customer Support/Serviceunmatched
- Detail Orientedunmatched
- Documentationunmatched
- Home Equity Line of Credit (HELOC)unmatched
- Inbound Call Centersunmatched
- Microsoft Excelunmatched
- Microsoft Outlookunmatched
- Microsoft Wordunmatched
- Presentation/Verbal Skillsunmatched
- Record Keepingunmatched
- Residential Mortgagesunmatched
- Resolve Customer Issuesunmatched
- Salesunmatched
- Writing Skillsunmatched
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