Customer Service Specialist

About the job Customer Service Specialist

Sparks Wiz Limited is a leading engineering consultancy firm dedicated to providing innovative and sustainable engineering solutions to a wide range of industries. Our team of experts works collaboratively to deliver high-qualityservices that meet our clients' needs and exceed their expectations.

We are seeking a dedicated and detail-oriented Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional customer support, managing client communications, and supporting the day-to-day operations of our engineering projects.

Key Responsibilities:

• Client Interaction: Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information about our services.
• Project Support: Assist in coordinating and tracking project timelines, ensuring client requirements are met and communicated effectively to the engineering team.
• Communication: Maintain customer experience with regular communication with clients through phone, email, and in-person meetings, providing updates on project status and gathering feedback.
• Documentation: Prepare and maintain accurate records of client interactions, project progress, and service reports.
• Problem Resolution: Identify and resolve client concerns promptly, escalating complex issues to appropriate team members or management when necessary.
• Quality Assurance: Ensure that all client interactions are handled professionally and in accordance with company standards and policies.
• Team Collaboration: Work closely with the engineering team to relay client needs and ensure seamless project execution.
• Administrative Tasks: Perform various administrative duties such as scheduling meetings, preparing reports, and handling correspondence.

• Education: High school diploma or equivalent; Bachelor's degree in Business Administration, Communication, or a related field is preferred.

• Experience: Previous experience in customer care, preferably within an engineering or technical environment.

• Full-time

• 40 per week

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance
• Paid time off (PTO)

• 2 years

• 8 hours
• Day shift

• Monday to Friday

• Remote