Customer Service Specialist

About Barbara’s Needlepoint

Barbara’s Needlepoint is a full-service needlepoint shop in Sioux Falls offering hand painted needlepoint canvases from dozens of national artists, comprehensive thread walls, classes (in-person & Zoom), and top-quality in-house finishing. We run on Shopify POS, emphasize warm, knowledgeable service, and create community through a vibrant local store, events, trunk shows, and online content.

Role Summary

Customer Service Specialist

A Customer Service Specialist works within the retail team, assisting the Customer Service Leaders in handling day-to-day retail and sales floor operations, prioritizing exceptional customer experiences both in store and online. This role helps to bridge the sales floor and the digital storefront—ensuring that product is received, priced, published online correctly, presented beautifully in store, orders are fulfilled, and inquiries are responded to in a timely manner.

Reports to: Customer Service Leaders and Owners

Core Responsibilities

• Lead by example on the sales floor: greet, consult on canvas/thread selection, and upsell finishing & classes.
• Maintain 5-star customer satisfaction (in-store and online) and timely response to inquiries (<24 hrs).
• Assist in ensuring that all inbound inventory is labeled and available for sale within the receiving week’s business hours, maintaining Shopify product accuracy: title, vendor, categories/collections, variants, pricing, count, tags (SEO), sales channels, and photos.
• Uphold proper documentation and organization of pending orders and open tickets.
• Uphold store standards on cleanliness and atmosphere.
• Assist the CSL’s in preparing for classes, trunk shows, and kit building.
• Intake finishing projects- recording details, setting expectations, and coordinating customer notifications and accurate shipping information.
• Capture quick product videos/photos on a phone for owners’ social workflow (Meta/TikTok/Stories).
• Willingness to help where help is most needed on a given day.
• Reliable scheduling.

Schedule & Compensation

• Status: Part or Full-time (20–40 hrs/week)
• Compensation: Hourly

Benefits: Shop discount, paid training