LHH is recruiting for a Customer Service Specialist for a temp-to-hire position with our client in Richmond, VA. This is a fully on-site role supporting the Spare Parts Department and serving as a key point of contact for customers regarding spare parts, order processing, inventory inquiries, invoicing, and service-related support.
Responsibilities:
Process customer quotes, orders, and invoices with a high degree of accuracy
Review inventory availability, stock levels, and goods movement reports to support order fulfillment
Create and manage purchase orders within the ERP system
Maintain customer records, documentation, and service-related files
Coordinate travel arrangements and service documentation for field service activities
Support repair tracking, inventory activities, and order management processes
Provide professional customer support via phone and email while partnering with internal departments to resolve issues
Generate reports and analyze data to support departmental operations and customer needs
Qualifications:
Strong order processing, invoicing, data entry, and administrative support experience
Advanced Excel skills, including Pivot Tables
Experience working with ERP systems; SAP preferred
Excellent written and verbal communication skills with a customer-focused approach
Pay Details: $22.00 to $24.00 per hour
Search managed by: Jane Schenberg
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.