Customer Service Specialist

Title: Customer Service Specialist Department: Branch Operations - Main Reports to: Branch Customer Service ManagerSummary: Functions in a Customer Service Representative capacity and performs Operational duties in Item Processing and Deposit Systems. Essential Duties and Responsibilities:Promote excellent customer service and rapport with clients regarding daily transactions, addressing inquiries and problem resolution.Acknowledge/greet customers and ensure their requests are handled accurately and in a timely manner; refer clients to the appropriate banking staff personnel for products and services.Open night deposit and main vault using dual controlDocument and process deposits received in night deposit vaultProcess customer deposits delivered by courier/Brinks and incoming mailVerifies and balances assigned cash drawer daily with minimal cash variancesMaintains adequate cash and/or cash drawer limits as required by Bank policyPrepare customer cash/change order requestsConduct monthly cash auditsAssist supervisor in all other duties as assigned. Job Qualifications: High School Diploma, some business/banking college classes Five (5) years of work experience in Bank OperationsCash Handling Present a professional imageInteract well with clients, co-workers and managementMaintains confidentiality of customer account informationGood PC knowledgeAbility to work in a team atmosphere and be able to interact and communicate with individuals at all levelsWaterford Bank, N.A. is an Equal Opportunity and Affirmative Action Employer. The Bank provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, amnesty, or status as covered veterans in accordance with applicable federal, state, and local laws.