Customer Service Specialist

Join Our Team as a Bilingual Payment Support Specialist!

Ultimate Staffing Services is excited to partner with a fast-growing client in Lehi, Utah to hire a Bilingual Payment Support Specialist. If you're passionate about helping people, thrive in a busy environment, and want to be part of a company that values your skills, this could be the perfect fit!

What You'll Be Doing:

• Be the friendly, knowledgeable voice for customers - answering questions by phone and email with speed and accuracy.
• Assist with payment transactions over the phone (credit cards and bank checks) to ensure smooth, secure processing.
• Become a go-to expert on the company's systems and guide customers through setting up online accounts.
• Keep track of customer issues in the ticketing system and CRM (Freshdesk) so nothing falls through the cracks.
• Spot urgent issues and escalate when necessary to keep customers happy and operations running smoothly.
• Share feedback, tips, and ideas with your teammates to improve service.
• Stay on top of privacy and security best practices, reporting anything suspicious right away.

What We're Looking For:

• 1+ year of customer support experience by phone or email.
• Bilingual in Spanish and English.
• Strong communication skills, organized, and a team player with a positive attitude.
• Call center experience is a plus.
• Comfortable researching, solving problems, and preparing reports.

Schedule & Pay:

• Monday-Friday
• Competitive hourly pay: $19-$20 per hour

Why You'll Love It Here:

This isn't just another support role - it's a chance to make an impact, grow your skills, and work with a supportive, dynamic team that truly values what you do.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.