Customer Service Specialist

Description

Title: Customer Service Specialist

Location: Uxbridge, MA

Position Type/Schedule: Hybrid (4 days in office, 1 day remote)

Compensation: $25.00 - $31.00 (Compensation is an estimate and depends on skills, knowledge, location, education, and experience)

Position Snapshot: The Customer Service Specialist provides high-quality support by responding to customer inquiries via phone and email, following established procedures and timelines. Responsibilities include sharing product information, processing quotes and orders, tracking shipments, resolving issues, and documenting all interactions in the CRM system for consistency.

About you: You're a friendly, customer-focused professional who enjoys resolving issues and delivering excellent service & support. Your attention to detail, calm demeanor, and proactive mindset help you thrive under pressure. You communicate clearly, work well across teams, and stay organized while managing multiple tasks. You're confident on the phone and take pride in creating a positive customer experience.

A day in the life:

• Accurately process customer orders, quotes, change requests, and inquiries via phone and email, consistently meeting response time goals and service standards.
• Maintain data integrity by entering and managing information in internal systems such as SAP, in alignment with company procedures.
• Address customer concerns by applying established protocols, escalating complex issues to leadership when needed to ensure resolution.
• Partner with internal teams-including Supply Chain, Product Management, and Technical Support-to coordinate timely and effective solutions for customer needs.
• Continuously expand product and process knowledge by engaging in training sessions and utilizing internal resources to enhance customer support and service quality

Requirements

What you bring:

• High School Diploma or equivalent required
• Proficient in computer applications including Windows OS, Microsoft Excel, Word, Outlook, and internet-based tools
• Experience with SAP or other ERP systems preferred
• Skilled in managing customer expectations while fostering positive relationships and ensuring customer satisfaction
• Strong listening, verbal, and written communication abilities
• Creative problem-solver with the ability to think critically to deliver customer-focused solutions
• Self-motivated with the ability to work independently and take initiative
• Collaborative team player with a strong sense of accountability
• Exceptional attention to detail, highly organized, and capable of prioritizing tasks effectively
• Proactive in following up on outstanding actions and driving resolutions

Perks of being part of our team:

• Blue Cross Blue Shield Medical Insurance - multiple plan options
• Blue Cross Blue Shield Dental Insurance
• FSA, HSA options
• Vision Insurance
• 401k with company match, fully vested
• Paid Time Off
• 10 company paid holidays
• Company paid disability & AD&D insurance
• 100% paid parental leave after one year of service
• Supplemental insurance plans (Identity theft, cyber protection, additional life, etc.)
• Tuition reimbursement
• Many of our positions offer flexible schedules to meet your needs
• Relaxed business casual environment
• Sit/Stand desks for onsite office positions
• Frequent team building activities
• Career development opportunities

About us: Lenze is a global manufacturer of electrical and mechanical drives, motion control and automation technology - offering products, drive solutions, complete automation systems, and engineering services and tools from one single source. Our products can be found in many industries, including automotive, packaging, material handling and logistics, robotics, and industrial equipment (pumps/fans).

A global network of distributors and representatives makes Lenze Americas perfectly positioned to meet the motion control needs of customers worldwide. Lenze Americas, the American subsidiary of Lenze SE of Germany, is headquartered in Uxbridge, Massachusetts; corporate global headquarters are in Hamelin, Germany.

Our culture: We're powered by people. Our culture is built on collaboration, innovation, and respect-where every voice matters and every idea has the potential to shape the future. We believe in balance, supporting our team with the flexibility and resources they need to thrive both professionally and personally.

Lenze is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.