Customer Service Specialist

DescriptionTitle Customer Service SpecialistLocation Uxbridge MAPosition TypeSchedule Hybrid 4 days in office 1 day remoteCompensation 25.00 - 31.00 Compensation is an estimate and depends on skills knowledge location education and experiencePosition Snapshot The Customer Service Specialist provides high-quality support by responding to customer inquiries via phone and email following established procedures and timelines. Responsibilities include sharing product information processing quotes and orders tracking shipments resolving issues and documenting all interactions in the CRM system for consistency.About you Youre a friendly customer-focused professional who enjoys resolving issues and delivering excellent service & support. Your attention to detail calm demeanor and proactive mindset help you thrive under pressure. You communicate clearly work well across teams and stay organized while managing multiple tasks. Youre confident on the phone and take pride in creating a positive customer experience.A day in the lifeAccurately process customer orders quotes change requests and inquiries via phone and email consistently meeting response time goals and service standards.Maintain data integrity by entering and managing information in internal systems such as SAP in alignment with company procedures.Address customer concerns by applying established protocols escalating complex issues to leadership when needed to ensure resolution.Partner with internal teams-including Supply Chain Product Management and Technical Support-to coordinate timely and effective solutions for customer needs.Continuously expand product and process knowledge by engaging in training sessions and utilizing internal resources to enhance customer support and service qualityRequirementsWhat you bringHigh School Diploma or equivalent requiredProficient in computer applications including Windows OS Microsoft Excel Word Outlook and internet-based toolsExperience with SAP or other ERP systems preferredSkilled in managing customer expectations while fostering positive relationships and ensuring customer satisfactionStrong listening verbal and written communication abilitiesCreative problem-solver with the ability to think critically to deliver customer-focused solutionsSelf-motivated with the ability to work independently and take initiativeCollaborative team player with a strong sense of accountabilityExceptional attention to detail highly organized and capable of prioritizing tasks effectivelyProactive in following up on outstanding actions and driving resolutionsPerks of being part of our teamBlue Cross Blue Shield Medical Insurance - multiple plan optionsBlue Cross Blue Shield Dental InsuranceFSA HSA optionsVision Insurance401k with company match fully vestedPaid Time Off10 company paid holidaysCompany paid disability & AD&D insurance100 paid parental leave after one year of serviceSupplemental insurance plans Identity theft cyber protection additional life etc.Tuition reimbursementMany of our positions offer flexible schedules to meet your needsRelaxed business casual environmentSitStand desks for onsite office positionsFrequent team building activitiesCareer development opportunitiesAbout us Lenze is a global manufacturer of electrical and mechanical drives motion control and automation technology - offering products drive solutions complete automation systems and engineering services and tools from one single source. Our products can be found in many industries including automotive packaging material handling and logistics robotics and industrial equipment pumpsfans.A global network of distributors and representatives makes Lenze Americas perfectly positioned to meet the motion control needs of customers worldwide. Lenze Americas the American subsidiary of Lenze SE of Germany is headquartered in Uxbridge Massachusetts corporate global headquarters are in Hamelin Germany.Our culture Were powered by people. Our culture is built on collaboration innovation and respect-where every voice matters and every idea has the potential to shape the future. We believe in balance supporting our team with the flexibility and resources they need to thrive both professionally and personally.Lenze is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status or disability.