Customer Service Specialist - Warrants

Job SummaryAn employee in this class performs a variety of clerical and administrative tasks in support of the Sheriff's Office. Work includes entering data for police records, maintaining police records, files, statistics and related information, responding to office information requests and other clerical duties such as composing letters and reports, typing documents, and filing. The work is performed under the supervision of a Lead or Division supervisor. The principal duties of this class are performed in a general office or detention center environment.

Key Responsibilities

Customer Service:

Respond to incoming callsGreet and assist the publicAssist or refer to relevant offices or staff members

Administrative and Clerical:

Handling a range of administrative tasks to support the office's operationsOrganizing and storing files, including police reports and other official documentsManaging incoming and outgoing mail for the office

Data Entry and Records Maintenance:

Gathering data and creating reports, letters, memos and other documentsSupporting informational requests and conducting related researchInputting data and ensuring records are up-to-date and properly maintainedUtilizing various software to manage and maintain office data and records

Other Duties:

Performs all work duties and activities following county and Sheriff's Office policies, procedures, and safety practicesAll other duties as assigned

Qualifications

Skills and Abilities:

Proficiency in using and operating a variety of standard office equipment, including a personal computer and other relevant toolsKnowledge of record-keeping practices and proceduresEffective telephone communication and customer service techniquesProficiency in English grammar, spelling, and punctuationAbility to work cooperatively with coworkers and the public to provide high-quality serviceCapability to follow both oral and written instructions accuratelyAbility to learn office programs, policies, and procedures and convey relevant information to the public and staff and present a positive public imageProficiency in entering and retrieving data accurately in computerized systemsAbility to file, maintain, and organize important and complex records accuratelyTyping speed of 30 words per minute with accuracyStrong oral and written communication skillsAbility to apply logical and creative thinking to develop solutions based on written or oral instructionsUnderstanding of current office practices and procedures

Special Qualifications

Valid driver's licenseMust successfully complete a background investigation including a polygraph examinationMust supply a typing test (visit www.typingtest.com)Some positions require 21 years of age

Education and Experience

High school diploma or GED equivalency; preferably supplemented by courses in office practice, computer, or general business classesSix months previous secretarial/administrative experience, preferably in a law enforcement settingEquivalent combination of experience and training may be considered

Essential Physical Abilities

Clear speech with or without an accommodation, to effectively convey detailed or important instructions or ideas accurately, loudly and/or quicklySufficient clarity of hearing with or without reasonable accommodation to enable the employee to hear average or normal conversations and receive ordinary informationVisual acuity, with or without an accommodation, to read instructions, review and organize documentsRequires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasksAbility to lift 25 lbs.

DisclaimerTo perform this job successfully, an individual must be able to perform the primary job responsibilities satisfactorily with or without reasonable accommodation. The above statements are intended to describe the general nature and level of work being assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of individuals in the job. This job description is not an employment agreement and/or an expressed or implied employment contract. Management has the exclusive right to alter this job description at any time without notice.

Canyon County is an Equal Opportunity Employer. Employment decisions related to recruitment and selection are made without regard to race, color, religion, sex, national origin, age, disability or genetics.