Our Company's Story: Spectra Gutter Systems, founded in 1978, is a leading manufacturer and distributor of aluminum rainware products across North America.With over 35 locations nationwide, we support customer success and business growth through innovation and operational excellence. Our culture is built on core values including integrity, stewardship, people‑first mindset, innovation, and servant leadership. We are committed to maintaining a strong safety culture that protects employees, customers, and communities. We uphold the highest standards of quality through continuous improvement and innovation. Our operations focus on efficient inventory management and reliable product delivery. We prioritize exceptional customer service and long‑term relationship building. We drive success by achieving and exceeding location‑based performance goals. We invest in our people by developing talent and fostering a collaborative work environment. We ensure long‑term success through strong financial management and strategic growth initiatives.Position SummaryThe Customer Service Specialist is responsible for delivering exceptional customer support while serving as the primary point of contact for customers. This role handles inquiries, resolves issues, and ensures a seamless and positive customer experience. In addition to customer support, this position plays a key role in strengthening customer relationships, supporting retention, and identifying opportunities to grow business through upselling, cross‑selling, and new account development.Essential Job Duties And ResponsibilitiesCustomer Support & ServiceServe as the main point of contact for customer inquiries via phone, email, and other communication channelsActively listen, assess customer needs, and provide accurate, timely solutionsTroubleshoot and resolve customer concerns, complaints, or service issuesMaintain a professional, positive, and customer‑focused approach in all interactionsAccurately document customer communications and resolutions in the systemProduct & Order SupportDevelop strong knowledge of company products, services, and processesAssist customers with order processing, product selection, and service‑related requestsEnsure accuracy and efficiency in handling orders and customer requestsIdentify opportunities to improve processes and enhance the customer experienceSales Support & Relationship ManagementEnsure customers are utilizing the appropriate product mix based on their needsIdentify and pursue upselling, cross‑selling, and new business opportunitiesBuild and maintain strong, long‑term customer relationshipsSupport customer retention efforts through proactive communication and serviceContribute to revenue growth by delivering value‑driven customer interactionsCore Skills & CompetenciesCustomer‑focused mindset with a passion for delivering outstanding serviceStrong active listening and problem‑solving abilitiesProfessional, clear, and confident communication skillsHigh attention to detail and accuracy in documentation and order handlingAdaptability and willingness to learn new systems, products, and processesAbility to collaborate effectively with cross‑functional teams (sales, operations, etc.)Strong time management and organizational skillsSales awareness with the ability to identify opportunities to support business growthRequirementsHigh school diploma or GED required1–2 years of customer service experience (call center, retail, administrative, or similar environment)Basic computer proficiency, including CRM systems and Microsoft OfficeStrong written and verbal communication skillsAbility to work in a fast‑paced environment and manage multiple priorities#J-18808-Ljbffr